LiveCareer-Resume

home health aide resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly motivated and dependable professional customer service representative with excellent attendance record and over seven years’ experience seeking full time position in a high volume call center or medical office environment. Always available for over time, weekends and holidays when needed.

Skills
  • Microsoft Office Suite
  • High volume call center
  • Award for most calls processed
  • Expert at handling escalated complaints
  • Three years management of up to 30 employees
  • Billing
  • Call center
  • Credit
  • Client
  • Customer assistance
  • Inventory
  • Microsoft Office Suite
  • Sales
  • Scheduling
  • Technical Support
  • Trainer
  • Trouble shooting
  • Compassionate client care
  • Care plan management
  • Quality program protocols
  • Community activities
  • Client safety and first aid
  • Behavior redirection
  • Client documentation
  • Knowledge of state regulations
  • Case management experience
  • Relationship development
  • Administrative support
  • Inventory management
  • Organization
  • Project organization
  • Team management
  • Planning and coordination
  • Communications
  • Insurance billing
  • Business operations
  • Invoice generation
  • Operational improvement
  • Problem resolution
  • Team building
  • Process improvement
  • Supervision
  • Customer service
Experience
Home Health Aide, 01/2017 - Current
Baycare Health System, Inc Clearwater, FL,
  • Taking Care of the Elderly
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Documented client progress in charts and logbooks.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Coordinated and engaged in community outreach and local events to educate on chronic illness, at-home care and preventative self-exams.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Monitored client behaviors and emotional states, reporting concerns to Family or Supervisor and documenting information in files.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored medications for patients with various conditions, including COPD and Alzheimer and kept watchful eye for side effects.
  • Monitored and reported clients' progress.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Assisted patients with such tasks as shopping, paying bills and Doctor appointments each visit to alleviate burden on family members.
Healthcare Customer Service Representative, 10/2018 - 05/2020
Ttec Kansas City, KS,
  • Provided friendly attentive service to clarifying any members issues or concerns.
  • Greeted Members and provided personalized support to meet unique needs and promote brand loyalty.
  • Improved operations by working with team members and Members to find workable solutions.
  • Improved Members satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to Members when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional memebr service.
  • Handled all delegated tasks, including assigning PCP and setting up appointments.
  • Maintained updated Members knowledge of their policy through email, mail or the Emblem website
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Collaborated with others to discuss new ways to pitch new products offered under Concierge service.
  • Escalated members satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Updated computer system with order specifics and customer details, preferences and billing information.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, system errors or billing requirements to supervisors.
  • Trained 3new employees each day in procedures and policies in order to maximize team performance.
  • De-escalated problematic members concerns, maintaining calm, friendly demeanor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interviewed members regarding billing issues and reported feedback to management team.
  • Provided excellent services for members by following up on issues, Doctor visits and what was covered under their policy.
  • Kept detailed records of members accounts, including actions taken, issues resolved and Health information.
  • Worked with Team Supervisor to develop members service improvement initiatives.
CSR/Install Manager, 01/2018 - 10/2018
Express Kitchens City, STATE,
  • Handling escalated complaints of installation of Cabinets Facilitated Customers’ needs and wants between Project Manager and Installation crew Solved Measurement issues when wrong cabinets were not able to be installed.
  • Helped re-Design Kitchen Cabinets Create punch lists and paperwork to get jobs completed Make collections calls Help walk-in customers Perform appointment scheduling and perform verification calls for schedules.
  • Order parts and expedite in a timely manner Investigate and resolve customer concerns to be sure they are closed out same day.
  • Handled all delegated tasks, including scheduling of re-installation, a list of what needed to be done and had all materials gathered for the installer to finish the job.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered all cabinetry material to customer locations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Maintained updated records on customers account for all to see, including conversations or changes that needed to be made
  • Collaborated with others to discuss new services the clients needed.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
High School Diploma: , Expected in 06/2003
-
Francis T. Maloney High School - Meriden, CT
GPA:
Status -
Diploma: Medical Assisting, Expected in 08/2010
-
Porter and Chester Institute - Rocky Hill, CT
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • Francis T. Maloney High School
  • Porter and Chester Institute

Job Titles Held:

  • Home Health Aide
  • Healthcare Customer Service Representative
  • CSR/Install Manager

Degrees

  • High School Diploma
  • Diploma

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