High End Wine Specialist Retail Associate resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Enthusiastic, outgoing and dependable associate proficient at building positive relationships with new and existing customers by offering superior customer service.

  • Active listening skills
  • Retail sales
  • POS systems knowledge
  • Dependable
  • Luxury guest services
  • Staff training
  • Reservations and booking system experience
  •  Motivated team player
  • Up-selling techniques
  • Punctual
  • Personable
  • Hospitality background
  • Five-star hotel experience
  • Certified Esthetician
Work History
05/2015 to Current Front Desk Agent Blackberry Farm | Walland, TN,
  • Ensuring Spa and hotel guests are provided with high end service in a luxurious setting
  • Using affluent verbiage when speaking with guests
  • ​making sure that each customer has a unique experience tailored to their liking while following up to ensure they were satisfied 
  • Shared best practices for sales and customer service with other team members to help improve the spa's efficiency.
  • Followed St. Regis Brand guidelines to present visually appealing displays of anything presented to our guests.
  • Cultivated a customer-focused environment by greeting and responding to all guests in a friendly manner.

03/2015 to 05/2015 Esthetician and body contouring specialist Marriott International | Kissimmee, FL,
  • Developed individualized, therapeutic skin-care programs.
  • Performed body treatments, including waxing, body contouring, ultra sound, And high frequency
  • Flexibly worked evenings and weekends to ensure proper spa coverage.
  • Discussed procedures and treatment options with clients.

03/2014 to 09/2014 High end wine specialist / retail associate South Cape Wine & Spirits | City, STATE,
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Welcomed customers into the store and helped them locate items.
  • Preserved a perfect attendance record .

04/2013 to 10/2013 Barrista Main Street Bakery | City, STATE,
  • Memorized recipes for speciality coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Developed and demonstrated skilful and creative latte art to engage customers.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

04/2012 to 04/2013 Server Kanpai Sushi Lounge | City, STATE,

  • Served costumers in a respectful timely manner while meeting all dietary and allergy needs possible.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Followed all heath and sanitation guidelines appropriately
  • Preserved a perfect attendance record as well as being on call  displaying dependability. 

Expected in 2013 Esthetics | Cosmology Glenwood Beauty Academy, Glenwood Springs, CO GPA:
Expected in 2012 High School Diploma | Yampah Mountain High School, Glenwood Springs, CO GPA:
Professional Halfpipe skiier ranked in top 20 in the world consistently for the last 3 years. 

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Resume Overview

School Attended

  • Glenwood Beauty Academy
  • Yampah Mountain High School

Job Titles Held:

  • Front Desk Agent
  • Esthetician and body contouring specialist
  • High end wine specialist / retail associate
  • Barrista
  • Server


  • Esthetics
  • High School Diploma

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