High End Wine Specialist Retail Associate resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic, outgoing and dependable associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Skills
Active listening skills
Retail sales
POS systems knowledge
Dependable
Luxury guest services
Staff training
Reservations and booking system experience
Motivated team player
Up-selling techniques
Punctual
Personable
Hospitality background
Five-star hotel experience
Certified Esthetician
Work History
05/2015 to CurrentFront Desk AgentBlackberry Farm | Walland, TN,
Ensuring Spa and hotel guests are provided with high end service in a luxurious setting
Using affluent verbiage when speaking with guests
making sure that each customer has a unique experience tailored to their liking while following up to ensure they were satisfied
Shared best practices for sales and customer service with other team members to help improve the spa's efficiency.
Followed St. Regis Brand guidelines to present visually appealing displays of anything presented to our guests.
Cultivated a customer-focused environment by greeting and responding to all guests in a friendly manner.
03/2015 to 05/2015Esthetician and body contouring specialist Marriott International | Kissimmee, FL,
Developed individualized, therapeutic skin-care programs.
Performed body treatments, including waxing, body contouring, ultra sound, And high frequency
Flexibly worked evenings and weekends to ensure proper spa coverage.
Discussed procedures and treatment options with clients.
03/2014 to 09/2014High end wine specialist / retail associateSouth Cape Wine & Spirits | City, STATE,
Operated a cash register for cash, check and credit card transactions with accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Alerted customers to upcoming sales events and promotions.
Welcomed customers into the store and helped them locate items.
Preserved a perfect attendance record .
04/2013 to 10/2013BarristaMain Street Bakery | City, STATE,
Memorized recipes for speciality coffee beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Developed and demonstrated skilful and creative latte art to engage customers.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
04/2012 to 04/2013ServerKanpai Sushi Lounge | City, STATE,
Served costumers in a respectful timely manner while meeting all dietary and allergy needs possible.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed all heath and sanitation guidelines appropriately
Preserved a perfect attendance record as well as being on call displaying dependability.
Education
Expected in 2013Esthetics | CosmologyGlenwood Beauty Academy, Glenwood Springs, COGPA:
Expected in 2012High School Diploma | Yampah Mountain High School, Glenwood Springs, COGPA:
Accomplishments
Professional Halfpipe skiier ranked in top 20 in the world consistently for the last 3 years.
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