Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Extensive knowledge of alcohol, wine and cocktail recipes. 39+years of restaurant and bar experience. Worked on and off in the business since 1982. Great customer service skills and ability to anticipate guests' requests.
Experience
HHA (home Health Aide), 04/2020 to 07/2020 Illinois Department Of Human Services – City, STATE,
Supervised medication administration, personal hygiene and other activities of daily living.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Monitored medications for patients with various conditions, including [Type] and [Type] and kept watchful eye for side effects.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Improved patient outlook and daily living through compassionate care.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Delivered high level of assistance with cooking, meal preparation and shopping.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Bartender/Server Manager, 06/2011 to 06/2016 Auburn Diner – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Reviewed identification for patrons before serving alcoholic drinks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Processed customers' payments and provided receipts.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Calculated charges, issued table checks and collected payments from customers.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Operated POS terminals to input orders, split bills and calculate totals.
Front End Mgr Grocery, 03/2003 to 07/2007 Bruno's Supermarkets – City, STATE,
Managed customer complaints and rectified issues to complete satisfaction.
Created and optimized employee schedules to secure proper coverage for all shifts.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Evaluated employee job performance and motivated staff to improve productivity.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Supervised team of [Number][Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
Evaluated financial reports and trend forecasts.
Directed capital budget for store.
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Reviewed employee performance and determined areas in need of improvement.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Collaborated with security staff and law enforcement on shoplifting and vandalism response.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
Managed cash flow of store, including cashier operations, bookkeeping and security.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Oversaw shelf inventory and customer-focused loss prevention strategies.
Bartender/Server Manager, 03/1991 to 03/1994 Denaro's – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Reviewed identification for patrons before serving alcoholic drinks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Processed customers' payments and provided receipts.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Calculated charges, issued table checks and collected payments from customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Prepared and served cold, hot and [Type] beverages to guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Greeted newly seated guests quickly and efficiently.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
GED: , Expected in 06/1987 Tarpon Springs High School - Tarpon Springs, FL GPA:
: Business Administration, Expected in Southern Union State Community College - Wadley, AL GPA:
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