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hha resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Active listening
  • Reliable and trustworthy
  • Data management
  • Leadership
  • Computer skills
  • Critical thinking
  • Flexible
  • Organizational skills
  • Teamwork
  • Work ethic
  • People skills
  • Communication
  • Problem solving
Experience
HHA, 10/2006 to Current
Addus Homecare CorporationHamilton Methodist Church Historical, MT,
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.Helped with personal hygiene and other activities of daily living.Furnished personal care to clients within private home settings and championed patient independence and well-being.Monitored and reported clients' progress.Delivered high level of assistance with cooking, meal preparation and shopping.Conducted games and other activities to engage clients and provide mental stimulation and entertainment.Helped clients stay happy and healthy by providing mental and emotional support.Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.Fostered independence in disabled individuals while closely monitoring safety at all times.Dressed, groomed and fed patients with limited physical abilities to support basic needs.Improved patient outlook and daily living through compassionate care.Assisted clients with bathing, dressing and incontinence care.Assisted with client personal care needs to foster independence and well-being.Tracked and reported clients' progress based on observations and conversations.Managed patient transportation and appointment scheduling.Developed strong and trusting rapport with patients to facilitate smooth, quality care.Organized and administered medications on schedules to alleviate symptoms and improve quality of life.Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.Aided with mobility and independence for disabled individuals and continually monitored safety.Organized games and other activities to engage clients and offer mental stimulation.Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.Maintained clean and well-organized environment for client happiness and safety.
Front Desk Receptionist, 06/2010 to 03/2019
ArchcareTarrytown, NY,
  • Handled payment processing and provided customers with receipts and proper bills and change.Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.Responded to inquiries and room requests made online, by phone or email.Signed for packages, recorded deliveries and distributed to personnel.Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.Input customer data into reservation software and made immediate updates to reflect room changes.Created and optimized employee schedules for shift coverage.Scheduled and confirmed appointments.Answered phone calls, provided information to callers and connected callers to appropriate people.Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.Processed payments and updated accounts to reflect balance changes.Sorted incoming mail and directed to correct personnel each day.Maintained front office cleanliness and organized supplies to increase all task productivity.Oversaw office inventory by restocking supplies and submitting purchase orders.Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.Prepared packages for shipment by generating packing slips and setting up courier deliveries.Managed more than 50 incoming calls per day.Kept 3 offices organized and well-stocked to maximize operational efficiency.Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.Worked with office manager to attain operational goals.Drafted professional business communication and answered phone calls and emails.
Office Assistant, 02/1995 to 11/1997
Virginia Community College SystemPortsmouth, VA,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.Documented and routed business correspondence to manage office paperwork.Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.Collected payments, issued receipts and updated accounts to reflect new balances.Made orders for new office supplies based on demand and budgetary restraints.Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.Maintained business records by updating customer information.Dispersed incoming mail to correct recipients throughout office.Tracked office stock and maintained inventory in neat and organized fashion.Served as central point of contact for outside vendors needing to gain access to building.Answered and directed incoming calls using multi-line telephone system.
Education and Training
Associate of Science: Criminal Justice, Expected in 05/2013 to Ivy Tech Community College - Lafayette, IN
GPA:
High School Diploma: , Expected in 05/1998 to Lowell High School - Lowell, IN
GPA:

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Resume Overview

School Attended

  • Ivy Tech Community College
  • Lowell High School

Job Titles Held:

  • HHA
  • Front Desk Receptionist
  • Office Assistant

Degrees

  • Associate of Science
  • High School Diploma

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