Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Qualified hha specializes in personal care and related services under direction, instruction and supervision of registered nurse. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Client documentation
Client safety and first aid
Care plan management
Compassionate client care
Quality program protocols
Behavior redirection
Knowledge of state regulations
Maintenance & Repair
Troubleshooting
Organization
Planning
Communication
Microsoft Office
People skills
Organizational skills
Conflict resolution
Supervision
Education and Training
Everglades High SchoolMiramar, FLExpected in 06/2009 – –High School Diploma: - GPA:
Miami Dade CollegeMiami, FLExpected in – –Associate of Science:Nursing - GPA:
Touze Health Institute Hollywood, FLExpected in 09/2014 – –Hha:Nursing - GPA:
Experience
Good Shepherd Hospice - Hha Brentwood, NY, 04/2021 - Current
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Supervised medication administration, personal hygiene and other activities of daily living.
Delivered high level of assistance with cooking, meal preparation and shopping.
Mcintosh Search - Front End Team Lead Dallas, TX, 07/2016 - 07/2021
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Controlled cash movements and department expenses to maintain budgetary goals.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Cultivated environment focused on customer satisfaction and unparalleled support.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Delegated work to 60 employees based on shift requirements, individual strengths and unique training.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Analyzed daily financial and smart system to measure trends in assets and debts.
Humana Inc. - Hha Fernandina, FL, 11/2015 - 01/2017
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Organized games and other activities to engage clients and offer mental stimulation.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Delivered high level of assistance with cooking, meal preparation and shopping.
Supervised medication administration, personal hygiene and other activities of daily living.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Followed care plan and directions to administer medications.
Recorded vitals and communicated with physicians to provide health updates.
Humana Inc. - Hha Homestead, FL, 11/2014 - 11/2015
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Supervised medication administration, personal hygiene and other activities of daily living.
Assisted clients with bathing, dressing and incontinence care.
Maintained clean and well-organized environment for client happiness and safety.
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