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health unit coordinator resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful analytical person who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Goal-driven Healthcare Administration professional well-versed in recruiting, training, and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills

Personable and dedicated Customer Service Representative with extensive experience in data industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Billing
  • Charts
  • Conferences
  • Customer satisfaction
  • Microsoft
  • Service
  • Excellent customer service
  • Highly organized and meticulous
  • Data entry
  • Directing
  • Faxes
  • Forms
  • Inventory
  • Notes
  • Materials
  • Meetings
  • Access
  • Mail
  • Assist patients
  • Processes
  • Promotion
  • Quality
  • Receiving
  • Phones
  • Able resolve problems using
  • Written
  • Multidisciplinary team collaboration
Work History
Health Unit Coordinator, 03/2018 - Current
Baylor Scott & White Health Van Alstyne, TX,
  • Welcome patients, check-in new patients, and answer phone calls
  • Maintain the appointment calendar, schedules, and medical charts
  • Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations
  • Plan patient procedures and activities
  • Order medical equipment, supplies, and infrastructure for the hospital
  • Assist patients with important hospital forms and inform them about the procedures of the hospital
  • Resolve all patient complaints and collect reviews to help improve functionality
  • Maintain and update patient medical records
  • Work with medical and non-medical employees
  • Train new employees on hospital processes
  • Provided care for -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels
Customer Service Representative, 06/2009 - 01/2017
Butler Technical Group Marysville, WA,

• Completed customer call notes referring to customer satisfaction, order status, tracking information, and follow-up
• Answered questions and recommended corrective services to address customer questions and issues
• Ensured that uncovered customer needs and problems are effectively communicated and resolved
• Kept accurate records of customer service requests and complaints
• Responded to regularly occurring requests for information
• Worked independently and within a team on special non-recurring and ongoing projects and activities
• Scheduled and organized activities such as meetings, travel, conferences, and department activities
• Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
• Developed team communications and information for meetings

  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Reviewed account and service histories to identify trends and issues
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Worked with managers to develop service improvement initiatives
Customer Service Representative, 03/2014 - 01/2017
Butler Technical Group Mebane, NC,
  • Performed liaison tasks by receiving and appropriately directing internal and external guests and callers
  • Provided specific and general departmental information regarding the casino
  • Facilitated access to information responded to written materials and made appropriate referrals to facilitate dissemination of information
  • Provided high quality customer service and hospitality in the execution of these tasks and responsibilities
  • Provided specialized services to tour groups and VIP guests
  • Built and promote Players Club membership
  • Entered all new Players Club memberships and data entry for complimentary authorization points
  • Participated in casino promotions and events to ensure excellent customer service
  • Promoted and conduct Casino promotions and events
  • Provided feedback and assist as needed for each promotion and events
  • Answered phones and took messages
  • Maintained strict confidentiality of Players Club data
  • Evaluated customer account information to assess current issues and determine potential solutions
Pharmacy Technician, 02/2009 - 06/2012
St. Charles Health System Sisters, OR,
  • Resolved non-routine issues like third party billing, computer system and customer service issues
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality, Completed customer call notes referring to customer satisfaction, order status, tracking information, and follow-up
  • Answered questions and recommended corrective services to address customer questions and issues
  • Ensured that uncovered customer needs and problems are effectively communicated and resolved
  • Kept accurate records of customer service requests and complaints
  • Responded to regularly occurring requests for information
  • Worked independently and within a team on special non-recurring and ongoing projects and activities
  • Scheduled and organized activities such as meetings, travel, conferences, and department activities
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Developed team communications and information for meetings
Education
Associate of Arts & Science: General Studies, Expected in 2019
-
Keiser University - Fort Lauderdale, FL,
GPA:
Status -
Associate Degree: Pharmacy Technician, Expected in 2010
-
Fortis College - Fort Lauderdale, FL,
GPA:
Status -

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Resume Overview

School Attended

  • Keiser University
  • Fortis College

Job Titles Held:

  • Health Unit Coordinator
  • Customer Service Representative
  • Customer Service Representative
  • Pharmacy Technician

Degrees

  • Associate of Arts & Science
  • Associate Degree

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