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Health Unit Coordinator Resume Example

Resume Score: 90%

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HEALTH UNIT COORDINATOR
Professional Summary

Experienced Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Licenses

Certificate in Electronic Medical Records

Medical Office Admin Certificate

BLS - Basic Life Support

Microsoft Office Specialist (MOS)

Skill Highlights
  • HIPAA compliance
  • Electronic Medical Record (EMR) software
  • •Comprehensive knowledge of medical operations with excellent communication skills
  • •In-depth knowledge of medical coding process and procedures
  • •Familiar with medical terminology and health care operating procedures
  • •Ability to build good rapport with patients and physicians
  • High customer service standards
  • Service solutions expert
  • Strong problem solving ability
  • Proficiency in computer applications (Word processing, spreadsheets, and databases).
Professional Experience
Health Unit CoordinatorOct 2012 to Nov 2015
Medical City Children's' Dallas - Dallas, TX
  • Performs various support functions associated with the department; Maintains patient confidentiality; Responsible for greeting and checking in patients in a friendly manner ,Solve queries of the nurses and doctors related to administration;Ability to independently prioritize job duties and work in a fast paced work environment; Customer service skills; Being a liaison between patient families and health care support staff; Handle the tasks of collecting co-payments and verifying insurance coverage ,Perform responsibilities of scheduling and confirming patient appointments Excellent ability to work under stressful circumstances; Ability to memorize and utilize codes and emergency procedures; Sound judgment in emergency situations; Demonstrated ability to accurately type and enter information on database; Ability to evaluate and direct calls to appropriate personnel.
Account OwnerFeb 2010 to Oct 2012
Capital One Auto Finance - plano , TX
  • Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients manages the customer relations and is the customer primary point of contact for all questions and concerns .researching customer activity quickly and effectively solve customer challenges; Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service; Provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review; Complete call logs and reports, recognize document and alert the supervisor of trends in customer calls; Handles claims consistent with our clients and policies, agents requesting Letters of Guarantee identify, research, and resolve customer issues using the computer system, follow- up on customer inquires not immediately resolved; Assemble GAP insurance packets.
Sales associateMar 2008 to Feb 2011
Dillards Inc - Frisco, TX
  • Greet customers and maintain a high level of customer service; Create and execute different events to boost sales; Operates the cash register and prepares customer receipts efficiently; Balances the cash register at the end of each shift or as scheduled; Performs professional undergarment fittings; Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity; Ensures the neat and orderly appearance of sales displays; Works to prevent damage and theft of merchandise, and preserves materials in saleable condition.
  • Safe guarding company merchandise ensuring assets is stored, handled, and displayed in accordance with established Company policies and procedures; Provides product information including price, location, and use of merchandise to customers.
  • Records requests for merchandise, orders products, and notifies customers promptly.
Education and Training
High School Diploma2006St. Croix Educational Complex School - christiansted, U.S.Virgin Islands, United States
Associate of Science2017Collin college - Frisco, TX, United States
Skills

-Over 5 years of administrative support exposure.


-Proven ability to work independently in all aspects of Administrative support, Customer Service.


-Outstanding communication (written and spoken), drafting and computer skill such as MS office Applications, adobe, quickbooks, medical billing and coding, electronic document management systems etc.


-High sense of diligence and ability to effectively multi-task several complex assignments with tight deadlines.


-Strong critical thinking skills.


-Proficiency in computer applications (Word processing, spreadsheets, and databases).


-Proficiency in developing excellent relationships with coworkers and clients.


-Great ability to work independently and with a team “to get the job done”.


-Remarkable skill at organizing work and resolving problems that arise in day to day activities.


-In-depth ability to work with difficult clientele in a respectful and courteous manner.


-Observant, intuitive and conscientious with great attention to detail.


-Deep ability to institute and conduct all phases of office procedures.

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Resume Overview

Companies Worked For:

  • Medical City Children's' Dallas
  • Capital One Auto Finance
  • Dillards Inc

School Attended

  • St. Croix Educational Complex School
  • Collin college

Job Titles Held:

  • Health Unit Coordinator
  • Account Owner
  • Sales associate

Degrees

  • High School Diploma 2006
    Associate of Science 2017

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