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Health Unit Clerk Resume Example

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HEALTH UNIT CLERK
Skills
  • Training & Development
  • MS Office
  • PPE use
  • Computer skills
  • Reliable and trustworthy
  • Customer service
  • Coordination
  • Friendly, positive attitude
  • Leadership
  • Team management
  • Clerical
  • Multitasking
  • Problem resolution
Education and Training
05/2006
High School Diploma
McKinley Community School For AdultsHonolulu, HI
Certifications
  • BLS Basic Life Support Training - 2018
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Experience
Health Unit ClerkKauai Veterans Memorial Hospital | Waimea, HI02/2017 - 09/2020
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated group medical records and technical library to support smooth office operations.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Updated patient financial information to promote accurate record keeping.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Customer Service SpecialistKauai ATV | Koloa, HI03/2013 - 02/2017
  • Consistently met service team sales targets and call handling quotas consistently.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding ATV tour options to help customers make decisions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Customer Service SpecialistKoloa Zipline | Koloa, HI03/2013 - 02/2017
  • Consistently met service team sales targets and call handling quotas consistently.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding ATV tour options to help customers make decisions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Accomplishments
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Pohaku Award Feb. 2019
Pohaku Award

Kauai Veterans Memorial Hospital's CEO Mr. Lance Segawa and his team of upper management came up with the "POHAKU AWARD." It's an award surprised and presented to an employee by the CEO and all the upper management team. The CEO will ask you if you would know why you are receiving this award? But someone (fellow coworkers, patients, patients visitors, physicians etc) saw you do something that caught their attention. So they'll fill out a POHAKU Ballot and then submit it and the upper management will then read all results and choose the one they feel deserve it.

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Resume Overview

Companies Worked For:

  • Kauai Veterans Memorial Hospital
  • Kauai ATV
  • Koloa Zipline

School Attended

  • McKinley Community School For Adults

Job Titles Held:

  • Health Unit Clerk
  • Customer Service Specialist

Degrees

  • High School Diploma

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