LiveCareer-Resume

health unit clerk resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Training & Development
  • MS Office
  • PPE use
  • Computer skills
  • Reliable and trustworthy
  • Customer service
  • Coordination
  • Friendly, positive attitude
  • Leadership
  • Team management
  • Clerical
  • Multitasking
  • Problem resolution
Experience
02/2017 to 09/2020 Health Unit Clerk Ascension Health | Mcminnville, TN,
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated group medical records and technical library to support smooth office operations.
  • Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Updated patient financial information to promote accurate record keeping.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
03/2013 to 02/2017 Customer Service Specialist Geoship | Nevada City, CA,
  • Consistently met service team sales targets and call handling quotas consistently.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding ATV tour options to help customers make decisions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
03/2013 to 02/2017 Customer Service Specialist Glowforge | Seattle, WA,
  • Consistently met service team sales targets and call handling quotas consistently.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Shared detailed information regarding ATV tour options to help customers make decisions.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Education and Training
Expected in 05/2006 High School Diploma | McKinley Community School For Adults, Honolulu, HI GPA:
Accomplishments
  • Recognized as Employee of the month for outstanding performance and team contributions.
  • Pohaku Award Feb. 2019
Certifications
  • BLS Basic Life Support Training - 2018

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Resume Overview

School Attended

  • McKinley Community School For Adults

Job Titles Held:

  • Health Unit Clerk
  • Customer Service Specialist
  • Customer Service Specialist

Degrees

  • High School Diploma

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