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head cashier supervisor resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Multi-talented energetic former assistant manager with seven years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. confident in every task performed.

Skills
  • Customer service
  • Inventory management
  • Verbal/written communication
  • Accurate money handling
  • Customer relations
  • Opening and closing procedures
  • Hard-working
  • Customer outreach
  • Driving business growth
  • Leadership development
  • Employee engagement and motivation
  • Payment processing
  • Schedule coordination
  • Training and coaching
  • Punctuality
Experience
03/2018 to Current
Head Cashier Supervisor Ridout Lumber Company Russellville, AR,
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and direct supervisor for quick resolution.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted with purchases, locating items and signing up for monthly newsletter.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Example: Inventory retail building and B-9
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational ; Garden center Information booth. RSC Office
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls. For Example: Sending cashiers home when slow or bad weather or sending a text two hours before their shift calling off
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
  • Accepted merchandise returns.
  • Managed cashier shifts and breaks.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
10/2015 to 09/2016
Cashier & Petcare PetSmart City, STATE,
  • Resolved customer problems by investigating issues, answering questions
  • Contributed to positive, organized store appearance
  • I personally was highest sales employee within months of working for store 2329
  • Handled petcare shipments on my own
03/2013 to 08/2016
Assistant Manager Hopkins Farm City, STATE,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 22 Staff Members everyday , over seen 47 Employees all together.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Trained team of 47 members to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Conducted job interviews
  • Evaluated employee performance and developed improvement plans.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Delegated daily tasks to team members to optimize team productivity.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Organized Company events and Parties
Education and Training
Expected in to to
: Elementary Education
Delaware Technical And Community College - Owens - Georgetown, DE
GPA:
Expected in 05/2013 to to
GED:
Sussex Central High School - Georgetown, DE
GPA:

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Resume Overview

School Attended

  • Delaware Technical And Community College - Owens
  • Sussex Central High School

Job Titles Held:

  • Head Cashier Supervisor
  • Cashier & Petcare
  • Assistant Manager

Degrees

  • Some College (No Degree)
  • GED

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