Head Cashier Supervisor Resume Example
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HEAD CASHIER SUPERVISOR
Professional Summary
High-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Work History
Ace Hardware - Head Cashier SupervisorLa Porte , IN01/2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Submitted reports to senior management to aid in business decision-making and planning.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Built positive relationships with customers to increase repeat business.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Choy Law Group, LLC - Director of Administration and Accounting City , STATE10/2013 - Current
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Supported timely and accurate administrative task completion.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Codified office structures and processes to promote teamwork and performance.
- Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Entered and maintained departmental records into company database using [Software].
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Developed revisions to [Type] systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Identified and resolved operations challenges to promote alignment with business strategy.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Ross Stores, Inc. - Front End Supervisor City , STATE09/2017 - 12/2020
- Trained team members in successful strategies to meet operational and sales targets.
- Rejuvenated culture to realign procedures and improve customer service and satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed customer service duties by greeting over [Number] customers daily and informing customers about products.
- Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Promoted importance of security and customer tracking to minimize store losses.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Skills
POS systems
Customer service
Quality assurance
Merchandising
Teamwork
Flexible & Adaptable
Computer proficiency
Process and procedure development
Excellent work ethic
Critical thinking
Responsible
Education
04/2006
University Of Phoenix
City
Bachelor of Science: Business Administration And Management
- Minored in [Subject]Music
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Resume Overview
School Attended
- University Of Phoenix
Job Titles Held:
- Head Cashier Supervisor
- Director of Administration and Accounting
- Front End Supervisor
Degrees
- Bachelor of Science : Business Administration And Management
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