Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals.
Dedicated customer service associate well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years' experience to dynamic new position.
Customer service representative who consistently meets and exceeds sales targets. Reliable team player and strong communicator.
The Home Depot - Head CashierSanta Maria, CA12/2016 - Current
Oversaw team of 19 cashiers and service staff.
Received and processed customer payments.
Completed shift logs.
Encouraged development of new cashiers with positive reinforcement.
Increased customer loyalty and retention.
Resolved service issues in timely manner.
Performed store opening, closing and shift change actions.
Worked extra shifts during busy periods to maintain service.
Developed standard operating procedures.
Put out new stock and rotated existing products.
Assisted management with developing employee improvement plans.
Analyzed purchases for signs of fraud.
Scheduled employees according to customer levels.
Developed promotional ideas to move overstocked merchandise.
Stocked and replenished merchandise according to store merchandising layouts.
Mentored new sales associates to contribute to the store's positive culture.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Operated a cash register for cash, check and credit card transactions with 99.89% accuracy.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Determined customer needs by asking relevant questions and listening actively to the responses.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Prioritized helping customers over completing other routine tasks in the store.
Engaged with customers in a sincere and friendly manner.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Alerted customers to upcoming sales events and promotions.
Priced merchandise, stocked shelves and took inventory of supplies.
Educated customers about the brand to incite excitement about the company's mission and values.
Responded to customer concerns with friendly and knowledgeable service.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Assigned work to team members based on company needs, personal strengths and job knowledge.