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Head Cashier Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Expert retail sales professional offering 10 years experience in retail customer service and retail management. Focused on exceeding sales goals. Dedicated customer service associate well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 years' experience to dynamic new position. Customer service representative who consistently meets and exceeds sales targets. Reliable team player and strong communicator.
Skills
  • Recruiting and interviewing
  • Project management
  • Budgeting
  • Staff management
  • Operations management
  • Issue resolution
  • Outstanding interpersonal skills
  • Goal-oriented
  • Accurate money handling
  • Stocking
  • Retail sales
  • POS software expert
  • Superior organization ability
  • Computer literate
  • Staff training and development
  • Credit card transactions
  • People-oriented
  • Opening and closing procedures
  • Strong work ethic
  • Business planning
  • Business administration
  • Customer service
  • Strategic planning
  • Employee performance evaluations
  • Financial management
  • Inventory management
  • Upselling techniques
  • Customer service-oriented
  • Motivated team player
  • POS systems knowledge
  • Natural leader
  • Data entry
  • Skilled problem solver
  • Sales experience
  • Consistently meets sales goals
  • Detail-oriented
  • Excellent communication skills
  • Merchandising
  • Accounting, Approach, Budgeting, Business planning, Closing, Interpersonal skills, Credit, Excellent customer service, Data entry, Fast, Financial management, Inventory control, Invoicing, Meetings, Microsoft software, Window, Operations management, POS, Problem solver, Progress, Purchasing, Receiving, Retail sales, Sales experience, Staff management, Staffing, Team player
  • Administrative skills, Budgets, Business administration, Cash register, Excellent communication, Computer literate, Customer satisfaction, Customer service, Detail-oriented, Financial, Inventory management, Inventory, Listening, Merchandising, Money, Natural, Policies, Pricing, Profit and loss, Project management, Quality, Recruiting, Sales, Shipping, Staff training, Strategic planning
Experience
12/2016 to Current Head Cashier Sprouts Farmers Market | Owasso, OK,
  • Oversaw team of 19 cashiers and service staff.
  • Received and processed customer payments.
  • Completed shift logs.
  • Encouraged development of new cashiers with positive reinforcement.
  • Increased customer loyalty and retention.
  • Resolved service issues in timely manner.
  • Performed store opening, closing and shift change actions.
  • Worked extra shifts during busy periods to maintain service.
  • Developed standard operating procedures.
  • Put out new stock and rotated existing products.
  • Assisted management with developing employee improvement plans.
  • Analyzed purchases for signs of fraud.
  • Scheduled employees according to customer levels.
  • Developed promotional ideas to move overstocked merchandise.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Operated a cash register for cash, check and credit card transactions with 99.89% accuracy.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Alerted customers to upcoming sales events and promotions.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
07/2014 to 03/2016 Manager Pace Life Sciences | Mechanicsburg, PA,
  • Oversaw daily operations of sales, including staffing and training, permits and compliance, inventory control and financial functions.
  • Planned budgets and authorized payments and merchandise returns.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed all aspects of store operations, organization, maintenance, and purchasing functions.
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per month.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed profit and loss performance reports.
  • Scheduled and led weekly store meetings for all employees.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Interviewed job candidates and made staffing decisions.
  • Managed vendor selection and relations to guarantee best-pricing and on-time deliveries.
  • Counted cash drawers and made bank deposits.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Reordered inventory when it dropped below predetermined levels.
  • Accurately logged all daily shipping and receiving orders.
  • Helped drive sales goals and achieve monthly quotas.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Participated in physical inventory counts each month.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Processed cash and credit payments rapidly and accurately.
  • Handled heavy flow of paperwork and cooperated with accounting department on invoicing and shipping problems.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
09/2009 to 07/2014 Assistant Manager First Fidelity Bank | Oklahoma City, OK,
  • Managed multiple priorities in a fast-paced environment.
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Interacted with customers as they entered the store to determine what their needs were.
  • Built relationships with customers to increase likelihood of repeat business.
  • Worked with the management team to implement the proper division of responsibilities.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Alerted customers to upcoming sales events and promotions.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Education and Training
Expected in 2004 High School Diploma | Allan Hancock College, Santa Maria, Ca GPA:
Certificate: administrative skills in progress Coursework in Microsoft software.
Activities and Honors

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Resume Overview

School Attended
  • Allan Hancock College
Job Titles Held:
  • Head Cashier
  • Manager
  • Assistant Manager
Degrees
  • High School Diploma