Hardworking Head Cashier offering 5+ years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Skills
Store opening and closing
Punctuality
Able to lift 50 pounds
Hard-working
Payment processing
Schedule coordination
Employee engagement and motivation
Customer relations
Training and coaching
Money Transfer Systems
Loss prevention
Opening and closing procedures
Education and Training
FCCJ(Florida Community College Of JacksonvilleJacksonville FL, Expected in – –:Accounting - GPA:
Ebenezer Lutheran Care CenterBrush, CO, Expected in 10/2005 – –Certified Nurses Aide: - GPA:
Experience
Grocery Outlet Corp. - Head Cashier Sharon Hill, PA, 02/2018 - 07/2020
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Assisted with purchases, locating items and signing up for rewards programs.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Resolved issues with cash registers, card scanners and printers.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered product advice.
Maintained work area in clean and neat manner.
Helped customers find store locations and complete purchases.
Greeted customers promptly and responded to questions.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Monitored sales events, added new merchandise and rang up purchases.
Built and maintained productive relationships with employees.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Monitored exits for security issues.
Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
Counted and balanced cashier drawers.
Oversaw work of 10 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Managed cashier shifts and breaks.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Ken Garff - Inbound Stower Houston, TX, 07/2019 - 02/2020
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Organized storage areas to maximize movement efficiency and minimize labor.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Investigated inventory discrepancies to maintain recordkeeping validity.
Vera Bradley, Inc. - Internet Sales Associate Sunbury, OH, 06/2017 - 12/2018
Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Created, managed and automated orders and invoices using order management and invoicing software.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Recognized by management for providing exceptional customer service.
Sugar Bar - Store Manager City, STATE, 06/2016 - 12/2017
Reorganized sales floor to optimize customer flow and improve product visibility.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Corrected operational discrepancies by developing and executing process improvements.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw POS operations and cash management to reduce errors.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Rotated inventory from oldest to newest to maintain fresh stock.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Contributed to merchandising ideas at team sales meetings to increase sales.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Fostered healthy team environments to promote collaboration and boost productivity.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Managed inventory tracking and physical inventory counts to minimize loss.
Worked closely with Owner to formulate and build store brand and strategy.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Trained employees on store security, monetary procedures and customer service expectations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Restocked inventory upon shipment arrival and checked merchandise into SOS inventory system to maintain accurate records.
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