Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I'm an Enthusiastic and Friendly Head Cashier/ Customer Representative with 5+ years of experience,with helping increase team performance and improving customer satisfaction with Proactive, motivated and outgoing with strengths in team leadership, project management and customer service. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers, Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. I'm diligent and responsible with excellent history of keeping merchandise stocked and maintaining cleanliness. Skilled Server offering 5+ years of experience. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

  • Team Leadership
  • Product and Service Sales
  • Point of Sale Knowledge
  • Sales
  • Opening and Closing Procedures
  • Accurate Money Handling
  • Payment Processing
  • Cash Handling
  • Cash Register Operation
  • Product Knowledge
  • Customer Complaint Resolution
  • Time Management Strength
  • Sales expertise
  • Inbound and Outbound Calling
  • Recordkeeping strengths
  • Good listening skills
  • Multi-line phone talent
  • Key holder experience
  • Key stakeholder relationship building
  • Money handling abilities
  • Creative problem solving
  • Technical Support
Work History
04/2019 to Current Head Cashier Total Wine | Braintree, MA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Built effective training and coaching strategies to optimize team performance.
  • Assisted customers by answering questions and fulfilling requests.
  • Served needs of more than 3 customers in busy rush hour environment.
  • Received and processed customer payments.
06/2017 to 12/2020 Bookkeeper Christopher Hyland Inc | Pendleton, TX,
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained and processed invoices, deposits and money logs.
11/2016 to 05/2017 Customer Service Representative Teleperformance | Chaska, MN,
  • Attended to customer complaints and processed product return or replacement requests.
  • Assisted customers in making informed purchase choices and selecting products.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Processed customer payments, generated bills and filled out warranty cards
  • Kept customer spaces clean, neat and organized for maximum appeal.
03/2015 to 10/2015 Cashier Shakopee Mdewakanton Sioux Community | City, State,
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Efficiently processed new orders, completing daily transactions with remarkable accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Expected in 05/2017 GED | Colquitt County High School, Norman Park, GA GPA:
Expected in 12/2021 GED | Central Georgia Technical College, Milledgeville, GA, GPA:

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Resume Overview

School Attended

  • Colquitt County High School
  • Central Georgia Technical College

Job Titles Held:

  • Head Cashier
  • Bookkeeper
  • Customer Service Representative
  • Cashier


  • GED
  • GED

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