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Head Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at Customer Service positions with great attention to detail and organization skills. Resourceful and outgoing professional.

Skills
  • Customer relations
  • Customer greeting
  • Customer assistance
  • Schedule coordination
  • Hard-working
  • Opening and closing procedures
  • Equipment troubleshooting
  • Training and coaching
  • Verbal/written communication
  • Employee engagement and motivation
  • Punctuality
  • Store opening and closing
  • Training programs
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Customer Service
  • Skilled multi-tasker
Experience
Head Cashier, 08/2020 to Current
Total WineElk Grove, CA,
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Monitored exits for security issues.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Counted and balanced cashier drawers.
  • Helped customers find store locations and complete purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Greeted customers promptly and responded to questions.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Built and maintained productive relationships with employees.
Customer Service Manager, 08/2017 to 08/2020
Championx Corp.Greeley, CO,
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed transactions per day with exceptional accuracy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the Front End Manager for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for Walmart credit card bills, lot payments, utility bills, and car payments and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
Customer Service Representative, 03/2007 to 07/2010
Xpo LogisticsPlaquemine, LA,
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Created manuals for "New Hires"
  • Trained New Hires
Education and Training
High School Diploma: , Expected in
North Bullitt High School - Shepherdsville, KY
GPA:

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Resume Overview

School Attended
  • North Bullitt High School
Job Titles Held:
  • Head Cashier
  • Customer Service Manager
  • Customer Service Representative
Degrees
  • High School Diploma