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Head Cashier Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking Head Cashier offering 15 years of experience in hospitality. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Since losing my employment during the pandemic I am trying to get out of the hospitality industry. Though I do not have experience, I am highly motivated to put my typing, customer service and multitasking skills to work in starting a new career path.

Skills
  • Store opening and closing
  • Loss prevention
  • Training and coaching
  • Employee engagement and motivation
  • Schedule coordination
  • Customer relations
  • Equipment troubleshooting
  • Payment processing
  • Hard-working
  • Cash register operation
  • Effective customer upselling
  • Typing
Experience
11/2019 to 08/2020
Head Cashier Total Wine Federal Way, WA,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Maintained work area in clean and neat manner.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Built and maintained productive relationships with employees.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Prepared special orders for shipment.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
09/2015 to 11/2019
Head Cashier Total Wine Fort Worth, TX,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Managed cashier shifts and breaks.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Maintained work area in clean and neat manner.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Built and maintained productive relationships with employees.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Counted and balanced cashier drawers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Greeted customers promptly and responded to questions.
  • Prepared special orders for shipment.
to
Sandwich Artist Shift Leader WestshoreBlimpie Subs & Salads City, STATE,
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Completed efficient store opening and closing procedures each day.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
Education and Training
Expected in 06/1995
High School Diploma:
Grandview Senior High School - Grandview, MO,
GPA:

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Resume Overview

School Attended
  • Grandview Senior High School
Job Titles Held:
  • Head Cashier
  • Head Cashier
  • Sandwich Artist Shift Leader
Degrees
  • High School Diploma