LiveCareer-Resume

head cashier resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Cheerful and upbeat associate with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Problem Resolution
  • Verbal Communication
  • Credit card payment processing
  • Customer Service
  • Adaptive team player
  • High-energy attitude
  • Problem-solving abilities
  • Retail sales customer service
  • Courteous demeanor
  • Customer relations
Experience
01/2022 to Current Head Cashier Ollie's Bargain Outlet | Hattiesburg, MS,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Processed refunds for worn, damaged and broken merchandise.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
02/2021 to Current Customer Service Associate Safelite Autoglass | Waite Park, MN,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Relayed productive customer feedback to marketing teams.
12/2020 to 02/2021 Cashier City Of Lewisville | Lewisville, TX,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Increased sales by suggesting specific complementary items to customers.
01/2019 to 08/2020 Kitchen Worker Penn National Gaming | Dayton, OH,
  • Cleaned utensils, dishes and glasses for customer use.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Displayed strong knowledge of proper food safety and sanitation practices.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
Education and Training
Expected in 05/2019 to to High School Diploma | Moore County High School, Lynchburg, TN GPA:
Expected in 05/2024 to to | Health Sciences Motlow State Community College, Tullahoma, TN GPA:

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Resume Overview

School Attended

  • Moore County High School
  • Motlow State Community College

Job Titles Held:

  • Head Cashier
  • Customer Service Associate
  • Cashier
  • Kitchen Worker

Degrees

  • High School Diploma

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