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head cashier resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Store opening and closing
  • Schedule coordination
  • Money Transfer Systems
  • Punctuality
  • Hard-working
  • Employee engagement and motivation
  • Training and coaching
  • Verbal/written communication
  • Customer relations
  • Issue resolution
  • Training and mentoring
  • Customer assistance
Experience
10/2021 to Current
Head Cashier Lowe's Companies, Inc. Visalia, CA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Answered customer quests, provided store information and escorted to desired store areas.
03/2021 to 10/2021
Cashier/Head Cashier Ollie's Bargain Outlet Ardmore, OK,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Answered customer quests, provided store information and escorted to desired store areas.
08/XXX to 05/2020
Front End Cashier Bass Pro Shops Grand Junction, CO,
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Packed and bagged products according to customer preferences.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Organized register supplies in front end and storage areas.
  • Processed sales, returns and exchanges using POS register system.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Determined customer needs and made recommendations for product selection.
  • Assisted with cleaning and organizing front end and returning shopping carts to corral.
  • Assisted Store Managers and Owners with resolving customer problems and answering questions.
06/2015 to 05/2017
Barista Rh Charlotte, NC,
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Received and accurately processed customer payments.
  • Maintained highest standards of conduct and service to support company reputation.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Passed state inspections by following health, safety and sanitation guidelines.
Education and Training
Expected in to to
:
Northwest Vista College - San Antonio, TX
GPA:
Expected in 09/2020 to to
High School Diploma:
Ronald Reagan High School - San Antonio, TX
GPA:
  • 3.6 GPA
Additional Information
  • Payment processing Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out. Checked prices for customers and processed items sold by scanning barcodes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers. Applied knowledge to help new team members understand how to operate registers, merchandise stock, and meet customer needs, maximizing group performance, and maintaining high satisfaction with customers. Answered questions about store policies, return policies, and any concerns to support positive customer experiences. Maintained presentable customer areas with diligent cleaning and proactive recovery management. Maintained presentable customer areas with diligent cleaning and proactive recovery management. Collected and scanned coupons to automatically deduct from the total. Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors. Checked prices for customers and processed items sold by scanning barcodes. Assisted customers by answering questions and fulfilling requests by helping them where they needed to go. Collected Cash, Check, and Card payments to process transactions. Refilled the stock of silverware, napkins, and cups items in restaurant environments. Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping the adequate change. Supported guests by quickly resolving questions and concerns. Assisted call-in customers with questions and to-go orders. Maintained presentable restaurant spaces by closely monitoring and meeting customer and team needs. Replenished supplies behind the counter, at tables, and in customer, stations to keep the team efficient and customers satisfied. Prepared beverages and filling food orders for customers by getting them done accurately and as quickly as I could with no or limited mistakes. Collected payments and discussed expected wait times with customers to maximize satisfaction. Applied knowledge to help new team members understand how to operate registers, merchandise stock, and meet customer needs, maximizing group performance, and maintaining high satisfaction with customers. While in school, up to my senior year of high school, I had done volunteer work. From my seventh grade year until my senior year of high school I was a junior docent at the Texas Institute of Culture where I could be seen giving a tour of a specific building in what is called the "Back 40" or taking different groups between buildings to help guide them along or doing anything to help that particular day. I have also done Urban Connections on occasion where I would go with my church to help and get buildings ready for families to be able to live in them. I even went on a couple of mission trips with my church during the summer months to be able to help out where we could.

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Resume Overview

School Attended

  • Northwest Vista College
  • Ronald Reagan High School

Job Titles Held:

  • Head Cashier
  • Cashier/Head Cashier
  • Front End Cashier
  • Barista

Degrees

  • Some College (No Degree)
  • High School Diploma

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