head cashier resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking associate offering 4 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.
Skills
Inbound and outbound calling
MS Office proficiency
Employee management
Bilingual Spanish and English
Customer relationship management
Safety regulations
Call center experience
Customer Service
Inventory control
Customer relations
In-store support
Store maintenance
Credit card payment processing
Employee coaching
Contract development
Effective communication
Education and Training
Westmoor High SchoolDaly City, CAExpected in 05/2016 ā āHigh School Diploma: - GPA:
Green Hats, Member a club where one had to maintain a 3.0 or higher to be in the club and help the school maintain it's cleanliness meanwhile lunch time and after school activities
City College of San FranciscoSan Francisco, CAExpected in ā ā:Veterinary Medicine (Pre-Veterinarian) - GPA:
Experience
Lowe's Companies, Inc. - Head Cashier Apex, NC, 05/2021 - Current
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answered questions and offered product advice.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Processed returned items in accordance with store policy.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Processed customer payments quickly and returned exact change and receipts.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Managed cashier shifts and breaks.
Collected merchandise from store and searched back-end locations for customer purchases.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and online orders.
Monitored exits for security issues.
Scanned items quickly to keep lines moving and reduce overall wait time.
Helped customers find store locations and complete purchases.
Managed product returns professionally and quickly to maintain customer satisfaction.
Welcomed customers, offering assistance to help find store items.
Operated equipment to lift and transport stock.
Greeted customers promptly and responded to questions.
Cross-trained cashiers to different roles in order to provide skilled backup for team members.
Resolved customer complaints and escalated worsening concerns for remediation.
Built and maintained productive relationships with employees.
Maintained work area in clean and neat manner.
Cleaned and stocked front end areas, including register changing tapes.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Arthur J Gallagher & Co. - Customer Service Associate Woodland Hills, CA, 05/2020 - Current
Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Consulted with customers regarding [Product or Service] needs, addressing any concerns.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Replenished shelves to maintain adequate merchandise levels.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Arthur J Gallagher & Co. - Customer Service Associate Birmingham, AL, 11/2018 - 02/2020
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained revenue streams by exhausting every option before offering refunds.
Prepared, completed and processed customer account forms and database changes.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed account and service histories to identify trends and issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Updated systems with order specifics and customer details, preferences and billing information.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Department Of Veterans Affairs - Cashier Tulare, CA, 07/2016 - 10/2018
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Built and maintained effective working relationships with peers and upper management.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Taught junior employees how to meet operational and sales goals with proactive strategies.
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