head cashier resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking head cashier with excellent multitasking, organizational, and time management abilities combined with a love for solving problems and complaints in stressful, fast-paced environments. Experienced leader with a commitment to tackling new responsibilities while providing outstanding customer service and team vision. Quick and accurate when scanning goods, processing payments, and reconciling machine printouts when balancing cash drawer.

  • Employee engagement and motivation
  • Rule enforcement
  • Training and mentoring
  • Problem-solving
  • Customer relations
  • Schedule coordination
  • Cash drawer balancing
  • Cash register operation
  • Returns and exchanges
  • Opening and closing procedures
09/2020 to Current Head Cashier Cavender's | Snellville, GA,

Assistant department manager of the Front End at Sprouts Farmers Market. Quick promotion into position due to hard work and excellent checking skills. Excelled in fast-paced, stressful environment.

  • Managed team of 5-8 cashiers and 2-5 courtesy clerks with 3-4 other head cashiers.
  • Oversaw work of team members to identify strengths and weaknesses in customer service and payment processing, maximizing performance.
  • Enforced rules while also assisting team members with problems and/or difficult customers.
  • Designed and managed day schedule, keeping track of cashier location through register location report and directing team members to other departments during lulls to maximize store productivity.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Assisted management in employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Trained new team members on processes, rules, and safety regulations (customer service, register operation, stocking procedures, cash drawer balancing, etc.).
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Performed cash drawer audits, cash sweeps and change orders, and maintained track of sales record and produce scan scores.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Wrote cash drawer reports, balancing cash drawer while also verifying and determining discrepancies between accounting records and cash drawer.
  • Made change on cash register, handling payments by cash, credit, debit and personal checks.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Reviewed completed order and efficiently scanned, priced, and bagged customer groceries to keep lines moving.
  • Answered customer questions, provided store information, assisted in signing up for rewards programs, and escorted to desired store areas for item location.
  • Learned roles of other departments (Grocery, Frozen, Bulk, Bakery, Deli, Dairy, In-Store Shopping) to provide coverage and keep store operational.
  • Reviewed stock levels and shelves and pulled new inventory from stockroom to replenish floor while rotating out old products.
  • Assisted in performing nonperishable inventory, properly recorded and disposed of product shrink, and "faced" entire store daily.
07/2020 to 09/2020 Cashier St. Elizabeth Healthcare | Williamstown, KY,

Fastest and friendliest cashier on the Front End of Sprouts Farmers Market.

  • Operated cash register, collected payments, and provided accurate change while processing sales transactions promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Memorized hundreds of PLU and UPC codes.
  • Accurately identified produce, distinguishing between organic and conventional items.
  • Handled difficult customers and resolved complaints.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
06/2016 to 07/2018 Summer Camp Counselor Volunteer Eagle Lake Camps Of The Navigators | City, STATE,

Summer camp counselor volunteer who performed hospitality and junior counselor activities, living onsite for 5-week summer sessions each year during high school.

  • Washed dishes and waited tables.
  • Cleaned bathrooms and facilities.
  • Mowed lawns, removed fallen trees, hauled rubble, dug paths.
  • Lead children's activities and Bible studies as a junior counselor.
  • Assisted with registration & check-in.
Education and Training
Expected in 05/2020 to to Associate of Arts | Pikes Peak Community College, Colorado Springs, CO, GPA:
  • Entered at 16 due to excellent testing scores.
  • Phi Theta Kappa Honor Society Member
  • Summa cum laude graduate
  • President's List Honoree Spring term 2020
  • President's List Honoree Fall term 2019
  • 4.0 GPA
  • 60 credits

Certified Adult First Aid/CPR/AED Provider by American Red Cross (Jan. 2020 - Jan. 2022).


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Resume Overview

School Attended

  • Pikes Peak Community College

Job Titles Held:

  • Head Cashier
  • Cashier
  • Summer Camp Counselor Volunteer


  • Associate of Arts

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