head cashier resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Talented Head Cashier with more than 13 years of progressive retail experience. History of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs.

Enthusiastic Cashier with 13 years of experience helping customers complete transactions. Talented at fielding customer questions, providing recommendations and ringing up on POS cash register. History of increasing sales by promoting current deals.

Dedicated with years of experience collecting customer payments. Accurately take payments, calculate cash accurately and detect counterfeit bills.

Detailed and speedy when counting cash to balance cash drawer.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, and promoting sale items. Proficient in merchandise and adept at offering every customer upbeat and knowledgeable support.

Motivated cashier and stocker with 13 years of experience. Accomplished various tasks daily, including stocking shelves and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Committed and hardworking with 13 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

  • Store opening/closing procedures
  • Team leadership
  • Time management strength
  • Multi-tasking skill
  • Communication skills
  • Payment processing
  • Cash handling
  • Cash drawer management
  • Refunds and exchanges
  • Cash register skills
  • Customer assistance
  • Retail merchandising
  • Loss prevention
  • Basic math skills
  • Credit card processing
Grimsby Christian School MURPHYSBORO, IL Expected in 05/1998 High School Diploma : General Studies - GPA :
Work History
C-A-L Ranch - Head Cashier
Layton, UT, 04/2006 - Current
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Oversaw group of [Number] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Analyzed purchases for signs of fraud.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased customer loyalty and retention.
  • Developed standard operating procedures.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Received and processed customer payments.
Atria Senior Living Group, Inc. - Personal Caregiver
Middleton, WI, 04/2016 - 03/2018
  • Provided basic grooming and hygiene assistance to patients, including bathing and dressing.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Maintained clean, safe and well-organized patient environment.
Ferguson - Credit Coordinator
Colchester, VT, 04/2008 - 04/2014
  • Made decisions and recommendations about extending lines of credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Performed credit reviews on corporations to assess financial conditions.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Complied with internal controls and government regulations.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Conducted training and change management processes to improve operations.
  • Developed team communications and information for [Type] meetings.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.

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Resume Overview

School Attended

  • Grimsby Christian School

Job Titles Held:

  • Head Cashier
  • Personal Caregiver
  • Credit Coordinator


  • High School Diploma

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