Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking Head Cashier offering 10 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Enthusiastic Head Cashier bringing 10 years of retail experience and unsurpassed strengths in customer service and sales. Knowledgeable about strategies for enhancing merchandising, promoting items and protecting store assets with careful monitoring. Successful in teaching junior employees how to maximize performance. Promote customer loyalty and drive sales by managing efficient, service-oriented cashier teams. Experienced trainer, mentor and problem-solver with good multitasking and conflict mediation skills. Always ready to take on any operational or customer challenge.

  • Store opening and closing
  • Schedule coordination
  • Inventory management
  • Punctuality
  • Verbal/written communication
  • Opening and closing procedures
  • Customer service
  • Training and coaching
  • Hard-working
  • Employee engagement and motivation
  • Payment processing
  • Loss prevention
  • Customer relations
  • Money Transfer Systems
  • Merchandising
  • Equipment troubleshooting
  • Cash drawer balancing
  • Returns and exchanges
  • Issue resolution
  • Cash management
  • Cash register operation
  • Customer assistance
  • Merchandise restocking
  • Customer greeting
  • ID verification
  • Effective customer upselling
  • Coin counting
  • Credit and cash transactions
  • Bank deposits
  • Scanner operations
Head Cashier, 07/2010 - Current
Cavender's Snellville, GA,
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Supervised more than 4 cashiers and associates to maximize performance, efficiency and service levels.
  • Maintained work area in clean and neat manner.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find store locations and complete purchases.
  • Helped customers find specific products, answered questions and offered advice.
Supervisor, 07/2011 - 07/2012
Nana Regional Corporation Albuquerque, NM,
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Provided ongoing training to address staff needs.
  • Created training manual for all employees to use as reference guide.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Desk Clerk, 01/2001 - 03/2008
State Of Arkansas Rogers, AR,
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
Supervisor, 08/1994 - 01/2000
Nana Regional Corporation Fort Belvoir, VA,
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Coached and mentored 6 staff members through constructive feedback to develop long-term career goals.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Education and Training
High School Diploma: , Expected in
Porterville High School - Porterville, CA

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  • Porterville High School

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  • Supervisor
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  • High School Diploma

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