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Guest Services Recreational Aide Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Recreation Assistant with 2 years providing recreation services and programs to promote positive, fun environment. Successful history developing collaborative relationships with customers and other staff to support community efforts. Exercised independent judgment within policy and procedural guidelines.

Skills
  • Multitasking abilities
  • Flexible & Adaptable
  • Clerical
  • Friendly service mentality
  • Guest Services
  • Customer service
  • Interpersonal Communication
  • MS Office
  • Verbal and written communication
  • Good listening skills
  • Critical thinking
  • Payment processing
  • Detail-oriented
  • Problem Solve
  • Adaptability
  • Ability to Adjust my interpersonal style to interact with the differing individuals.
  • Experience booking events
  • Experience Registering customers
Education
The University of Texas At Arlington Arlington, TX Expected in 05/2016 Bachelor of Arts : Theater Arts - GPA :
  • Graduated cum laude
  • Graduated with 3.776 GPA
The University of Texas At Arlington Arlington, TX Expected in 05/2016 Bachelor of Arts : INTS - GPA :
  • Graduated magna cum laude
  • Graduated with 3.8 GPA
Work History
Walt Disney Co. - Guest Services Recreational Aide
Charlotte, NC, 10/2018 - Current
  • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Performed clerical, accounting and bookkeeping duties.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Act as frontline representative to the public. Assist and advise customers on registration.
  • As a part of the first employee hires, I have dealt with original situations and issues, forming a framework and knowledge-base to draw from and share while training new employees.
  • As subject matter expert, ability to identify issues correlating them to any other associated program areas.
  • Endeavor to find existing problems or those that could arise, provide effective solutions.
  • As situations arise, I identify problems, ask probing questions to establish cause and offer solutions to avert future incidents. Requiring attention to detail and an ability to find how issues relate to other departments.
  • I strive for self improvement, asking questions and learning all I can through self-management.
  • Perform various administrative functions, paperwork, delivering and sorting mail, and bookkeeping.
  • Analyze problems that staff and I encounter to formulate solutions to eliminate confusion and uncertainty, furthering my knowledge and perfecting the framework I helped build at the initial opening of the Epic.
  • Dl with a high influx of phone calls and nonstop patrons.
  • Deal with and manage a varrying personality types. I understand and interact effectively with customers of all ages, ethnic groups, and religions as necessary, with both traditional and special needs and disabilities, including those who are difficult, hostile, or distressed, guiding and assisting them.
  • I demonstrate fairness, professionalism and tact when interacting with patrons and coworkers. Through these actions I help to create the all inclusive atmosphere that is a focal point of our facility.
  • Book events and spaces in facility, deal with patrons and organizations. Market spaces and showcase facility through tours, advise on price and amenities, suggest possible events and packages.
  • As an all inclusive facility there was a lack of art and special needs programs. I
  • Submit program and strategy proposals to supervisors to improve efficiency and effectiveness of services, expand our clientele, broaden facility's repertoire and community outreach, and improve local services.
Round Barn Theater At Amish Acres - Costume Designer
City, STATE, 06/2018 - 07/2018
  • Oversaw operation of on-site costume shop working under time constraints with a deadline.
  • Sewed full outfits for use by main actors and extras.
  • Located, and procured costume pieces, while also repurposing preexistent pieces to maintain budget.
  • Maintained budget paperwork and its adjustments. Working as part of a team to communicate budget and other information to multiple departments and supervisors.
  • Gathered props to authenticate designs and desired looks.
Hope College - Assistant Costume Shop Manager/Wardrobe Supervisor
City, STATE, 05/2017 - 09/2017
  • Performed various administrative functions, including filing paperwork, delivering and sorting mail, office cleaning and bookkeeping.
  • I collaborated with other departments to align looks with specific image plans. I managed and maintained the budget by repurposing pre-existing materials. Entering all necessary data into an Excel spreadsheet and monitoring the expenses.
  • Throughout my employment I practiced punctuality and maintained outstanding attendance, consistently arriving early to create a frame work for the day.
  • Maintained the designer's vision while adapting to any situations that could arise.
  • Need for split second decision-making.
  • Maintained a positive, professional attitude when dealing with difficult people and flexibility as I adjusted my interpersonal style.
  • I dealt with both staff and actors on a daily basis interacting effectively with a variety of people. This came to include those who are difficult, hostile, or distressed, as actors and staff can become highly tense during performances and the days that lead up to it.
Cape May Stage - Costume Intern
City, STATE, 02/2016 - 01/2017
  • Perform various administrative functions, including filing paperwork, delivering and sorting of mail, office cleaning and bookkeeping.
  • Altered and pulled costumes for productions and completed additional tasks for two acting spaces.
  • Create paperwork for each production, Microsoft Word for costume plots and Excel for spreadsheets.
  • Maintained open lines of communication with all departments, through a debriefing after performances. Clearly communicating design revisions to departments as needed.
  • Ability to multi-task and work under the constraints of a deadline.
  • Performed alterations of products single-handed while helping in location and purchase of new pieces under the time restraint of a production opening.
  • Facilitated the organization and maintenance of storage space.
  • Identify problems and provide timely solutions.
  • Maintained an open line of communication with directors and designers determining issues with costumes for a production and supplying an alternative, remedying issues.
  • Through communication promoted understanding and prevented possible injury during construction, transport, and assembly of set pieces.
  • Maintain a positive attitude during productions, while dealing with variety people, adjusting interpersonal style as needed.
  • Represented the organization at private and public functions and events, understanding and interacting effectively with a variety of people. Marketing myself and the organization to maintain donations, support, and patronage of the public and donors, showing tact, diplomacy, and professionalism.
  • Maintained professionalism and tact in the face of a rigid and indecisive supervisor, maintaining a cool demeanor to finish my time as an employee.

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Resume Overview

School Attended
  • The University of Texas At Arlington
  • The University of Texas At Arlington
Job Titles Held:
  • Guest Services Recreational Aide
  • Costume Designer
  • Assistant Costume Shop Manager/Wardrobe Supervisor
  • Costume Intern
Degrees
  • Bachelor of Arts
  • Bachelor of Arts

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