Experienced Golf Pro Shop Assistant with great customer service and accommodations. Experienced with phone reception and online booking, along with over the phone and in person club registrations. Experienced Hostess/Runner/Cashier/Cook/Barista at two different restaurants. Very motivated to keep customers satisfied and make sure job responsibilities are taken care of in an effective way. Desire to apply great communication and customer service/interaction skills to new role with UK Healthcare and prove a positive impact on the Hospital.
Skills
Inventory management
Communications
Customer service
Business operations
Organization
Safe food handling
Seating assignment preparation
Service prioritization
Dining customer service
Bussing expertise
Buffet setup and takedown
Conflict and dispute resolution
Table setting arrangements
Dining room setup
Serving staff support
Table bussing
Food running
Education and Training
Lincoln-Way Central High SchoolNew Lenox, IL, Expected in 2019 ā āHigh School Diploma: - GPA:
Experience
Foothills Park And Recreation District - Golf Pro Shop Assistant Denver, CO, 05/2018 - 08/2019
Stayed up to date on store promotions, payment policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Earned reputation for good attendance and hard work.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Documented messages left by callers and delivered vital information to intended employees.
Greeted visitors and assisted by answering general questions and directed to desired office.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Completed connections between callers, departments and professionals.
Panera Bread - Server/Cashier/Cook/Barista City, STATE, 12/2018 - 03/2019
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Prepared salads and appetizers to back up kitchen staff.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Aurelio's Pizza - Hostess/Runner City, STATE, 11/2017 - 05/2018
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Monitored dining area to assess server capacity and accurately estimate wait times.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Answered customers' questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Notified servers after seating parties in section for prompt service.
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