Global Badging Access Control Representative Resume Example Google Inc, Securitas Security Services USA

GLOBAL BADGING ACCESS CONTROL REPRESENTATIVE

Summary

GBAC (Global Badging Access Control) Specialist with talent for Customer Service and Service Delivery. Strong knowledge of Operations and Customer Support. Communicative and team-oriented with proficiency in adapting and learning new tasks. Proven history of fostering problem solving and creativity to meet team, individual and management objectives.

Skills

Management, Supervisor, and Sales Experience
GSuite
Microsoft Office - Word, Excel, Power Point, Outlook
Computer Literate PC & Mac
8yrs Call Center Experience
Packaging, Purchase Orders, Account Management
Concierge
Executive Security Specialist
A+ Certification, Logistics
Account Management, Technical support
Accounting I, MS Products, Technical Assistance
Accounting, Bookeeping
Administrative, Transportation

Balance, Office, Troubleshoot
Private Business Banking
Business development
Call Center
Cisco Network
CPR Certified
Databases, Reporting
Delivery, Research
Documentation, Safety
Special Events
Shipping
Loan Processing
Badging Specialist

Experience

Google Inc, Securitas Security Services USAMay 2017 to CurrentGlobal Badging Access Control Representative
San Jose, Ca

First point of contact for all New Hires, Employees and Contractor badge requests.
Always providing high level customer service, including being courteous, helpful, organized and motivated.
Ability to multi-task and act as a liaison between contractors, employees, security, admin, HR, EHS and other internal departments to ensure all parties are aware of company access control policies and procedures.
Maintains a high degree of communication skills, organization, and professionalism at all times, resolving all access control issues efficiently.
Duties also include: Manage badging requests and emails in a timely manner, Troubleshoot badges, Maintain and manage CCURE 9000 access control, Support HR during on boarding and off-boarding personnel, Complete and carry out all necessary documentation for Contractor Badge Requests, Communicate with the GSOC on new access control policies and inform them of any discrepancies, Communicate badging and access control information with all Receptionists, Update and maintain Access Control Policies, Excellent knowledge-base of all MS Products, Maintain record of restricted access requests and obtain approval by authorizer.
Conduct monthly and quarterly access control audits and provide access control configuration reports, Effectively use various software including but not limited to electronic ticketing and management systems and other software packages as needed, Maintain current working knowledge of all access and electronic security systems the team uses, Review all escalations for accuracy and completeness, Participate in system review and problem solving program enhancement including the development, implementation, and support of the access management platform.

Security Industry Specialists, IncMay 2016 to May 2017Ambassador @ Ebay Headquarters
San Jose, CA

First point of contact for guests, vendors, and employees and are responsible for creating world class experiences while on site.
Display a professional appearance and speak in a polite manner and clear tone, to address and greet all personnel with the highest level of customer service in a friendly and approachable manner.
Possess a strong working knowledge of the rules, policies and procedures, as it pertains to guests and general personnel visiting the site.
Serves as first point of contact for all Safety & Security issues, as well as onsite representatives and escalation point, reporting directly to the Service Manager.
Provide support to the Executive Administrative Assistants including the CEO and all the Executive Team, Concierge Support, Special Events, Safety & Security, Access Control, Badging, Facilities, Regional & Global Security, Shipping & Receiving, Transportation Program, Employee Service Center, and daily operations of assigned location.
Also provide individual to group tours of Main Street and Campus tours vie eTuk.

Bay View FundingNovember 2015 to January 2016Account Executive I
Santa Clara, CA

Monitors, reconciles, and performs prescribed transactions for and relating to client accounts in the high risk lending industry.
Primary contact for the clients of the Bank in their region.
Serves as the main customer phone contact, and as such takes actions to ensure maximum customer satisfaction, resolves client problems, and constant monitoring of client loan collateral for the Bank.
Manages ongoing account service and management, development of new sales opportunities and ongoing revenue streams, and solicitation of referrals.
Processes daily Client Funding requests.
Performs daily Collections, Verifications and A/R functions for the Bank.
Approves and recommends account debtor credit limits.
Monitors, tracks and follows up on client problems requiring direct resolution.
Maintains an excellent working relationship with clients.
Manages the customer related accounting activities including but not limited to reconciliations, manual journal entries.
Identifies non-earning assets and/or collateral for potential write-offs.
Participates in group mailings and verifications Identifies and attempts to cure defaults by either requesting an increase or addition to collateral, or by developing and negotiating a repayment plan with the loan holder.

Silicon Valley Bank May 2014 to June 2015Branch Client Advisor I / Private Business Banking
Santa Clara, California

Daily client interaction, either by phone or email channel based, requiring problem-solving skills, determining escalation path and/or client research (operational or transactional based).
Responsible for ensuring every interaction is in client's best interest balanced with the banks best interest.
Follow up of client issues as agreed upon in timeline.
Complete branch operational functions efficiently while ensuring all SLA's are met that include teller daily reports, monthly, semi and annually certifications.
Back office operational decisioning items including but not limited to overdrafts, loan advances/payments, negative and on hold wires, signature certifications and service-related research.
Provide counsel to members of team and consultative sales team on client best practices.
Ability to multi-task.
More in depth knowledge of department applications, databases and bank systems.
Ensure bank policy and procedures are followed.
Ability to identify possible fraud or violations, work independently on tasks and able to schedule and prioritize the needs of the branch.
Works cohesively with other team members, acts as a resource and role model by demonstrating SVB's Guiding Principles.

Education and Training

Security Industry Specialist 2017CPR, AED, And Basic First Aid, San Jose Ca - Certificate Card June 2016 - June 2018Bureau of Security And Investigative Services (BSIS) Guard Card

2007Santa Clara Adult Education, Santa Clara Ca - A+ Certification Course

2001Santa Clara Adult Education, Santa Clara Ca - Accounting I Certificate

1998Academy Team REal Estate Education, San Jose Ca - Loan Processor Certificate

1997Internationl Correspondence School, Scranton PA - Small Business Mgmt Certificate

Teller Training Institute1989Ca - Bank Teller CertificateSan Jose

DeAnza Community College1987Cupertino Ca - General Education

Sacred Heart High School1985High School DiplomaSan Francisco, Ca

Certifications

20+ yrs of Customer Service 6yrs of Technical Support 6yrs Business Services Certificate for: A+ Certification Course, Accounting I, Loan Processing, Bank Teller and Small Business

Accomplishments

* Received 2 consecutive awards for excellence in Customer Service from current company Securitas @ Google. Also, received continued acknowledgement for excellent performance reviews for the past 3 years at Tech Corners (TC4) Badging office.

*Created coat/sweater drive with colleague to raise over 100 slightly used jackets and warm sweaters to donate to homeless shelter.
*3D Printing & Design Specialist creating a buzz around Google campus with Android and custom 3D badge holders.

* Called upon to take passport photo for new President of Google Cloud Thomas Kurian by his Executive Admin Julie Wong.

* Personally chosen by CEO Devin Wenig of eBay to work closely with him and his Executive Team which consisted of over 8-10 EBP's including the 8-10 EVP's they supported as concierge/ access control for over 1 year.

* Received 100% accuracy for overall bank balancing for Silicon Valley Bank.

Resume Overview

Companies Worked For:

Google Inc, Securitas Security Services USA
Security Industry Specialists, Inc
Bay View Funding
Silicon Valley Bank

School Attended

Security Industry Specialist
Teller Training Institute
DeAnza Community College
Sacred Heart High School

Job Titles Held:

Global Badging Access Control Representative
Ambassador @ Ebay Headquarters
Account Executive I
Branch Client Advisor I / Private Business Banking

Degrees

CPR, AED, And Basic First Aid, San Jose Ca - Certificate Card June 2016 - June 2018Bureau of Security And Investigative Services (BSIS) Guard Card
Santa Clara Adult Education, Santa Clara Ca - A+ Certification Course
Santa Clara Adult Education, Santa Clara Ca - Accounting I Certificate
Academy Team REal Estate Education, San Jose Ca - Loan Processor Certificate
Internationl Correspondence School, Scranton PA - Small Business Mgmt Certificate
Ca - Bank Teller Certificate
Cupertino Ca - General Education
High School Diploma

Global Badging Access Control Representative Resume Example

Resume Score: 80%

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