general merchandise associate resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating grocery merchandise. Physically fit and active. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction.

  • Seasonal Promotions
  • Cash Register Operations
  • Product Signage and Labeling
  • Promotional Effectiveness Review
  • Stocking and Replenishing
  • Stockroom Maintenance
  • Customer Needs Assessments
  • Customer Satisfaction
  • Interpersonal Strengths
  • Planogram Execution
  • Safety Policies and Procedures
  • Effective Customer Communication
  • Process Improvement Initiatives
  • Scheduling Flexibility
  • Work Assignments
  • Returns Policies
  • Hygiene Standards
  • Customer Order Fulfillment
  • Customer Preferences
  • Machine Operations
  • Cash Counting
  • Professional Relationships
  • End Cap Placement
  • Creative Solutions
Work History
08/2018 to Current
General Merchandise Associate Hard Rock Hotels And Casinos Gary, IN,
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Unloaded deliveries from trucks in prompt fashion.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
06/2020 to 07/2021
Wok Cook San Francisco Goodwill South San Francisco, CA,
  • Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
  • Delivered meals made from high-quality ingredients using attractive plating techniques.
  • Prepared dumplings, stir-fries, meats and noodles.
  • Chopped vegetables and cut meat to prepare for dinner hour.
  • Liaised with sous chef throughout shift to obtain food prep and kitchen management instructions.
  • Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
  • Organized server tickets to expedite food orders.
  • Covered, dated, rotated and properly stored food items to preserve quality and freshness.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Notified kitchen manager of shortages to maintain inventory.
  • Performed thorough quality checks of food plating and presentation.
  • Prepared sauces and garnishes to complement sauteed menu items.
  • Maintained neat appearance and clean uniform to project professionalism to customers.
  • Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury.
  • Leveraged scales, dishers and ladles to monitor portion control.
  • Set up and maintained saute station to facilitate kitchen operations.
04/2016 to 08/2018
Sales Associate Keurig Dr Pepper Boyne City, MI,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Tracked stock using company inventory management software.
06/2017 to 08/2017
Stocker Lowes City, STATE,
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained effective team member communication.
Expected in 05/2026 to to
No Degree: General Education
Collin. College - Frisco, TX,
Expected in 04/2016 to to
High School Diploma:
Prestonwood Christian Academy - Plano,

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Resume Overview

School Attended

  • Collin. College
  • Prestonwood Christian Academy

Job Titles Held:

  • General Merchandise Associate
  • Wok Cook
  • Sales Associate
  • Stocker


  • No Degree
  • High School Diploma

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