Full Time Lead/Key Holder Resume Example Dollar General

FULL TIME LEAD/KEY HOLDER

Summary

Dedicated lead operator skilled in coordinating employee scheduling and resolving conflict with tact and efficiency. Proven history of success in converting and leadership demonstrated over 20 years in high performance roles.

Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Dedicated and hardworking manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Smart team lead dedicated to providing exemplary customer service and engagement. Honest and punctual professional with communication and performance talents.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Timely processing
Delivery timeline management
Policyholder request reviews
Efficient time management
Payroll, time and attendance
Time management skills
Full set up/programming for CNC
Carefully inspected each product for any defects through quality assurance procedures.

Realtime captioning
Time management proficiency
Full turnarounds
Timely complaint resolution
Comfortable standing for long time periods
Time-card knowledge
Full safety compliance
Ability to manage tactfully

Experience

Full Time Lead/Key Holder | 12/2019 to CurrentDollar General - Belton , SC

Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting [Type] items.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Assisted upper management with reporting sales data, assessing employee performance and [Task].
Supervised teams of up to [Number] employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Built and maintained customer rapport, which improved sales purchases by [Number]% within [Timeframe].
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Delegated tasks to specific employees based on individual knowledge and strengths.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Taught staff how to handle difficult situations with calm and professionalism.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.

Rewind Operator | 09/2012 to 07/2019First Quality Tissue Se - Anderson , SC

Set up and operated production equipment according to daily work orders and safety procedures.
Assembled products from raw materials and completed inspections.
Completed product assembly according to standardized procedures.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Operated hand trucks, forklifts and scissor lifts.
Inspected finished products for quality and adherence to customer specifications.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Improved operations by working with team members and customers to find workable solutions.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated shift pass down knowledge through one on one engagement and team meetings.
Created agendas and communication materials for team meetings.
Utilized SOP to compile data gathered from various sources.
Handled all delegated tasks, including safety, housekeeping and performance and [Task].

Team Lead | 08/2004 to 09/2012Electrolux - Anderson , SC

Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Interviewed, hired and trained new quality customer service representatives.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Inspected stock to identify imperfections, assign grades and determine issues with production.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Developed open and professional relationships with team members, enabling more effective issue resolution.
Fostered positive employee relationships through effective communication, training and development coaching.
Delegated daily tasks to team members to optimize team productivity.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Directed and led employees, supervising activities to drive productivity and efficiency.
Offered constructive criticism regarding quality assurance on collections team phone calls.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

Education and Training

Belton Honea Path HS - - Belton ,SC | | GED

Resume Overview

Companies Worked For:

Dollar General
First Quality Tissue Se
Electrolux

School Attended

Belton Honea Path HS

Job Titles Held:

Full Time Lead/Key Holder
Rewind Operator
Team Lead

Degrees

Belton Honea Path HS - Belton , SC | GED

Full Time Lead/Key Holder Resume Example

Resume Score: 80%

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