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full time key holder resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Looking to further my experience and professional skills in a new direction with a new company. 20 years of hospitality and customer service experience, a seasoned server promoted to assistant manager, then promoted to General Manager. Hardworking and enthusiastic leader with 6 years' experience as a manager. Apply planning and problem-solving abilities toward enhancing day-to-day activities. Trained and skilled in bookkeeping and payroll completion. Well organized, attentive to detail and persistent in achieving the most efficient way to get the job done. I have excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Skills
  • Customer Service Management
  • Daily management of establishment that seats upward of 125 people.
  • Inventory control
  • POS Inventory System Operations/POS Terminal Operations
  • Personnel Scheduling
  • Inventory Tracking and Management
  • Banquet Coordinator - Event Booking/Planning & Execution
  • Vendor Relationships
  • Labor and Overhead Cost Estimation
  • Payroll Preparation & Completion
  • Manage and document all vendor payments and files
Experience
Full Time Key Holder , 02/2023 - 05/2023
Lands' End Pittsburgh, PA,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised employees through planning, assignments and direction.
  • completed bank deposits and security procedures to support store opening and closing
  • Counted and balanced registers.
  • Delivered exceptional client experiences through hands-on sales
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Assisted in general housekeeping to maintain store image.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Used Point of Sale register system to complete transactions.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
General Manager, 12/2016 - 02/2023
Essilor Intl. Greenwood, IN,
  • Oversee service daily for establishment that seated upwards of 125 people, review and execute all special occasions, print and execute service requests.
  • Oversee all Carry out/ Catering department daily, manage 30+ calls/orders per day.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitor and document all employee hours & Payroll Completion.
  • Trained, coached and mentored staff to support smooth adoption of AHOLA POS program and company procedures.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Planned, executed and staffed large-scale events such as Wedding Receptions - Rehearsal Dinners - Birthdays and Pharmaceutical Events. (On-site & off-site)
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Develop consistent and genuine relationships with customers.
Server, 06/2016 - 12/2016
Citron Et Sel Chattanooga, TN,
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
  • mMaintained & executed all cleaning and stocking procedures.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
Server, 04/2014 - 05/2016
Citron Et Sel Chattanooga, TN,
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate server reports.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
Education
Associate of Applied Science: Medical Business Clinical Specialist , Expected in 05/2005
-
National Institute of Technology - Cuyahoga Falls, OH
GPA:
Status -
  • 2005 - Honor Roll
  • 2005 - Dean's List

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Resume Overview

School Attended

  • National Institute of Technology

Job Titles Held:

  • Full Time Key Holder
  • General Manager
  • Server
  • Server

Degrees

  • Associate of Applied Science

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