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Front Office Director /Lead Dental Assistant Resume Example

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FRONT OFFICE DIRECTOR /LEAD DENTAL ASSISTANT
Professional Summary

Experienced Office Management and Administration Professional with 8 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • 50 WPM typing speed
  • Works well under pressure
  • Flexible
  • Teamwork
  • File and records management
  • Sensitive information handling
  • Account reconciliation processes
  • Organizational Skills
  • Excellent communication skills
  • Articulate and well-spoken
  • Excellent planner & coordinator
  • Staff education and training development
  • Scheduling and calendar management
  • Customer relations and communications
  • Microsoft Office proficient
Work History
Aug 2016 - Sep 2019City, State
Front Office Director / Company Name
  • Collect patient and client documents and information upon referral
  • Handled office supply orders and inventorying
  • Organized and transferred incoming mail and ensured correctness of outgoing mail
  • Wrote company newsletter weekly about staff updates, procedural changes and general company happenings
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Coached new employees on administrative procedures, company policies and performance standards
  • Hired, managed, developed and trained staff of 5, established and monitored goals, conducted performance reviews
  • Managed and confirmed patient data, such as insurance, demographic and medical history information
  • Reviewed charts and flagged incomplete or inaccurate information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, proficiently and efficiently.
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Arranged corporate and office conferences for company employees and guests.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Apr 2015 - Feb 2016City, State
Patient Relations and Finance Coordinator / Company Name
  • Managed hundreds of accounts receivable accounts working directly with the Financial Management Office
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria
  • Improved timely paying of bills by developing flexible payment plans for patients
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Prepared accurate financial statements at end of the quarter
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Reviewed medical charts and served as liaison between patient, doctor and clinic
  • Explained plans for treatment and payment options
  • Explained treatment procedures and instructed patients on home care guidelines
  • Performed duties and provided service in accordance with established operating procedures and company policies
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Jan 2011 - Apr 2015City, State
Junior Director Of Front Office / Company Name
  • Oversaw daily office operations for staff of 3 employees
  • Composed and drafted all outgoing correspondence and reports for managers
  • Oversaw inventory and office supply purchases
  • Processed accounts receivable and accounts payable
  • Answered and quickly redirected up to 3 calls per minute
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Helped distribute employee notices and mail around the office
  • Maintained a clean reception area, including lounge and associated areas
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO
  • Screened all visitors and directed them to the correct employee or office
  • Obtained signatures for financial documents and internal and external invoices
  • Served as corporate liaison between the finance, IT and marketing departments
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Located, checked in and pulled medical records for appointments and incomplete patient charts
  • Improved timely paying of bills by developing flexible payment plans for patients
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria
  • Managed executive calendar and coordinated weekly project team meetings
  • Reduced overhead by taking on more responsibility with creative and administrative projects
Education
City, State
Some College (No Degree) in Rehabilitation ScienceUniversity of Texas El Paso
  • Continuing education in Rehabilitation Therapy
Certification

BLS 2020-2022

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Resume Overview

School Attended

  • University of Texas El Paso

Job Titles Held:

  • Front Office Director
  • Patient Relations and Finance Coordinator
  • Junior Director Of Front Office

Degrees

  • Some College (No Degree) in Rehabilitation Science

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