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Front Office Associate Resume Example

Resume Score: 80%

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FRONT OFFICE ASSOCIATE
Professional Summary

Medical Office professional with communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.

Skills
  • Time management
  • Problem-solving skills
  • Cash Handling
  • Social perceptiveness
  • Word processing
  • Bookkeeping
  • Scheduling
  • Data Entry
  • Mail handling
  • Strategic Planning
  • Sorting and labeling
  • MS Office
  • Communications
  • Problem resolution
  • Business operations
  • Team building
  • First Aid/CPR
  • Team management
  • Customer service
  • Relationship development
  • Supervision
Work History
Front Office Associate, 05/2016 to 11/2018
Company Name – City, State
  • Sorted and distributed incoming mail and prepared outgoing mail.
  • Planned and booked travel arrangements and venues for company events.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Answered average of [Number] calls per [Timeframe] to take messages or redirect calls to appropriate colleagues.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Medical Front Office Supervisor, 07/2000 to 04/2016
Company Name – City, State
  • Codified office structures and processes to promote teamwork and performance.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interpreted management directives to define and document administrative staff processes.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
Medical Front Office Supervisor, 05/1996 to 06/2000
Company Name – City, State
  • Codified office structures and processes to promote teamwork and performance.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interpreted management directives to define and document administrative staff processes.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Provider Services Representative, 02/1994 to 04/1996
Company Name – City, State
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded to customer requests for products, services and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma: 05/1992
Clay County High School - City, State
No Degree: Social WorkEastern Kentucky University - City, State
Data Entry Operator Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State
Medical Receptionist Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State
Certifications
  • First Aid/CPR Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Clay County High School
  • Eastern Kentucky University
  • Bluegrass Community And Technical College

Job Titles Held:

  • Front Office Associate
  • Medical Front Office Supervisor
  • Provider Services Representative

Degrees

  • High School Diploma : 05/1992
    No Degree : Social Work
    Data Entry Operator Certification : Medical Information Technology , 12/2019
    Medical Receptionist Certification : Medical Information Technology , 12/2019

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