Front Office Associate Resume Example Company Name

FRONT OFFICE ASSOCIATE

Professional Summary

Medical Office professional with communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.

Skills

Time management
Problem-solving skills
Cash Handling
Social perceptiveness
Word processing
Bookkeeping
Scheduling
Data Entry
Mail handling
Strategic Planning
Sorting and labeling

MS Office
Communications
Problem resolution
Business operations
Team building
First Aid/CPR
Team management
Customer service
Relationship development
Supervision

Work History

Front Office Associate, 05/2016 to 11/2018
Company Name – City, State

Sorted and distributed incoming mail and prepared outgoing mail.
Planned and booked travel arrangements and venues for company events.
Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
Maintained transaction security by verifying payment cards against identification.
Maintained financial accuracy by collecting deposits, fees and payments.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Answered average of [Number] calls per [Timeframe] to take messages or redirect calls to appropriate colleagues.
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Medical Front Office Supervisor, 07/2000 to 04/2016
Company Name – City, State

Codified office structures and processes to promote teamwork and performance.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Established and updated work schedules to account for changing staff levels and expected workloads.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Interpreted management directives to define and document administrative staff processes.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.

Medical Front Office Supervisor, 05/1996 to 06/2000
Company Name – City, State

Codified office structures and processes to promote teamwork and performance.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Established and updated work schedules to account for changing staff levels and expected workloads.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Interpreted management directives to define and document administrative staff processes.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

Provider Services Representative, 02/1994 to 04/1996
Company Name – City, State

Met all customer call guidelines including service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Responded to customer requests for products, services and company information.
Educated customers about billing, payment processing and support policies and procedures.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Effective liaison between customers and internal departments.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Facilitated inter-departmental communication to effectively provide customer support.
Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma: 05/1992
Clay County High School - City, State

No Degree: Social WorkEastern Kentucky University - City, State

Data Entry Operator Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State

Medical Receptionist Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State

Certifications

First Aid/CPR Certified

Resume Overview

School Attended

Clay County High School
Eastern Kentucky University
Bluegrass Community And Technical College

Job Titles Held:

Front Office Associate
Medical Front Office Supervisor
Provider Services Representative

Degrees

High School Diploma : 05/1992
No Degree : Social Work
Data Entry Operator Certification : Medical Information Technology , 12/2019
Medical Receptionist Certification : Medical Information Technology , 12/2019

Front Office Associate Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes