Front Office Associate Resume Example
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FRONT OFFICE ASSOCIATE
Professional Summary
Medical Office professional with communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Skills
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Work History
Front Office Associate, 05/2016 to 11/2018
Ascension Health – Mount Juliet , TN
Ascension Health – Mount Juliet , TN
- Sorted and distributed incoming mail and prepared outgoing mail.
- Planned and booked travel arrangements and venues for company events.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Answered average of [Number] calls per [Timeframe] to take messages or redirect calls to appropriate colleagues.
- Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Medical Front Office Supervisor, 07/2000 to 04/2016
Unitedhealth Group Inc. – North Arlington , NJ
Unitedhealth Group Inc. – North Arlington , NJ
- Codified office structures and processes to promote teamwork and performance.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interpreted management directives to define and document administrative staff processes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Medical Front Office Supervisor, 05/1996 to 06/2000
Urgent Treatment Center – City , STATE
Urgent Treatment Center – City , STATE
- Codified office structures and processes to promote teamwork and performance.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interpreted management directives to define and document administrative staff processes.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Provider Services Representative, 02/1994 to 04/1996
Blue Cross Blue Shield – City , STATE
Blue Cross Blue Shield – City , STATE
- Met all customer call guidelines including service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests for products, services and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Facilitated inter-departmental communication to effectively provide customer support.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma: 05/1992
Clay County High School - City, State
Clay County High School - City, State
No Degree: Social WorkEastern Kentucky University - City, State
Data Entry Operator Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State
Bluegrass Community And Technical College - City, State
Medical Receptionist Certification: Medical Information Technology, 12/2019
Bluegrass Community And Technical College - City, State
Bluegrass Community And Technical College - City, State
Certifications
- First Aid/CPR Certified
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Resume Overview
School Attended
- Clay County High School
- Eastern Kentucky University
- Bluegrass Community And Technical College
Job Titles Held:
- Front Office Associate
- Medical Front Office Supervisor
- Provider Services Representative
Degrees
- High School Diploma : 05/1992
No Degree : Social Work
Data Entry Operator Certification : Medical Information Technology , 12/2019
Medical Receptionist Certification : Medical Information Technology , 12/2019
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