Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Responsive team leader with strong people skills combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

  • Leadership development
  • Customer outreach
  • Operational improvement
  • Administrative support
  • Customer service
  • First Aid/CPR
  • Inventory management
  • Team building
  • Team management
  • Supervision
  • Creating store processes
Front End Department Supervisor, 05/2017 - Current
Lowe's Scottsdale, AZ,
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Hired, trained, supervised and motivated team of 50 retail professionals to provide knowledgeable and fast service to every guest.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Guided and supported 50 staff members to consistently achieve team and personal goals.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Processed credit card payments and counted back change and currency.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Conducted a team for internet sales. Which included training and focus on customer service and customer needs.
HHA, 07/2016 - 03/2018
Good Shepherd Hospice Port Washington, NY,
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Monitored and reported clients' progress.
  • Planned optimal meals based on established nutritional plans.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Prepared high-quality nutritious meals for patients with Dementia and Alzheimer's Disease to promote better overall health and improve eating habits.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored client behaviors and emotional states, reporting concerns to the Case Manager and documenting information in files.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Documented client progress in charts and logbooks.
Team Leader, 04/2013 - 01/2016
Sika Corporation Dallas, TX,
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with Executive Chef to analyze and approve all food and beverage selections.
  • Developed and maintained exceptional customer service standards.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Worked closely with kitchen manager, chef and cooks to determine menu plans for special events or occasions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Education and Training
High School Diploma: , Expected in 05/2010
Abington High School - Abington, MA

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Resume Overview

School Attended

  • Abington High School

Job Titles Held:

  • Front End Department Supervisor
  • HHA
  • Team Leader


  • High School Diploma

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