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Front End Cashier, Customer Service Representative Resume Example

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FRONT END CASHIER, CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated with extensive experience in providing exemplary Customer Service in food services and retail industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Order selection and preparation
  • Team-oriented
  • Dependable and reliable
  • Flexible schedule
  • Cheerful and energetic
  • Organized
  • Strong communication skills
  • Conflict mediation
  • Courteous demeanor
Experience
Company Name | City, StateFront End Cashier, Customer Service Representative05/2019 - 10/2019
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Operated register for cash, check and credit card transactions, maintaining efficiency and accuracy.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Conducted daily inspections, preventive maintenance and basic repairs on equipment to maximize safety and prevent costly breakdowns.
  • Trained new employees on company customer service policies and service level standards.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
Company Name | City, StateSales Associate, Customer Service Representative05/2017 - 06/2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Recommended merchandise to customers based on needs and preferences.
  • Communicated with customers about Belk credit card membership offerings, including policies, restrictions and refund policies.
Company Name | City, StateCashier06/2015 - 05/2017
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer service.
  • Inspected items for damage and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Helped customers find specific products, answering questions and offering advice on specific item options to customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to food and service for remediation.
  • Counted product stock to maintain inventory records.
Education and Training
Pensacola State College | City, StateAssociate of Science in Accounting And Computer ScienceExpected in 05/2020

I enrolled at Pensacola State College for Fall courses back in 2017, I'm pursuing a degree in general studies with a G.P.A of 3.6. I'm apart of the Robinson's Honors Scholars and have engaged in the philosophy club, Rotary club, and Secretary of the History Club for a full year. I've attended the Florida Philosophical Association Conference in 2018 as an undergraduate, by providing direction and guidance for speakers and guests towards each location for different speakers. This year I attended the LEAD365 conference with PSC's Student Government in Orlando, FL. for a leadership convention that lasted three days. I'm planning on finishing my associate degree in the spring of 2020 and transferring to UWF to pursue a bachelor's degree in Accounting.

J.M. Tate High School | CityHigh School Diploma05/2017
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Resume Overview

School Attended

  • Pensacola State College
  • J.M. Tate High School

Job Titles Held:

  • Front End Cashier, Customer Service Representative
  • Sales Associate, Customer Service Representative
  • Cashier

Degrees

  • Associate of Science in Accounting And Computer Science
    High School Diploma

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