I am an honest employee skilled at managing money, leading a team and assisting customers with their daily needs. Very comprehensible in communication, listening, and time management with strong attention to detail and strong work ethic. Consistently accurate in drawer reconciliation.
Skills
ID verification
Payment processing
Currency counting
Cash management
Issue resolution
Customer assistance
Cash drawer balancing
Credit and cash transactions
Cash register operation
Experience
Front End Cashier Assistant, 01/2020 - 06/2021 Spartannash – Clio, MI,
Restocked workstation with supplies and communicated out of stock items to management.
Kept register terminal area and store clean and orderly.
Resolved customer complaints and escalated worsening concerns for remediation.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Packed and bagged products according to customer preferences.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Processed sales, returns and exchanges using POS register system.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and orders.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Scanned items quickly to keep lines moving and reduce overall wait time.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Processed returned items in accordance with store policy.
Stayed up to date on current item discounts to support promotions.
Supervised more than five cashiers and associates to maximize performance, efficiency and service levels.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Accurately handled over $2000 of payments daily in cash and credit cards payments for products.
Cross-trained in Customer service and Cash Office roles in order to provide skilled backup for team members.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Prepared and checked cashier register tills.
Organized cash movements between offices and to or from banks.
Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Investigated and solved account issues to maintain current and accurate money systems.
Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
Customer Service Associate, 01/2020 - 06/2021 Hudson's Bay Company – Richmond, VA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Consulted with customers regarding needs and addressed concerns.
Cashier, 01/2020 - 06/2021 Stop & Shop – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Assisted with purchases, locating items and signing up for rewards programs.
Verified customer identification for alcohol or tobacco purchases.
Received payments for products and issued receipts.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education and Training
High School Diploma: , Expected in 06/2019 - John D. O'Bryant School of Math & S - Roxbury Crossing, MA, GPA:
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