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Front End Cashier resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable Front End Cashier eager to bring 1 year of experience in customer service settings to a new front end hostess role. Determined to enhance customer shopping experience by quickly processing merchandise transactions, offering knowledgeable product recommendations and handling each situation with a strong service focus.

Skills
  • Bagging assistance
  • Liquor regulations and compliance
  • ID verification
  • Cash management
  • Personal service
  • Customer assistance
  • Customer greeting
Education and Training
Lavergne High School La Vergne, TN Expected in 05/2010 High School Diploma : - GPA :
Kapalan College Nashville, TN, Expected in 04/2013 Medical Assistant Certificate : Medical Assisting - GPA :
ITT Tech Nashville, TN, Expected in : Technology - GPA :
Experience
The Tjx Companies, Inc. - Front End Cashier
Bloomington, MN, 11/2019 - Current
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Processed sales, returns and exchanges using POS register system.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Packed and bagged products according to customer preferences.
  • Increased sales 46% by suggesting specific purchases to customers,.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Kept register terminal area and store clean and orderly.
  • Organized all register supplies in front end and storage areas.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Distributed new merchandise efficiently to different departments.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Stayed up to date on current item discounts to support promotions.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Resolved issues with cash registers, card scanners and printers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Answered phone calls to assist customers with questions and online orders.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
Alameda Alliance For Health - Outreach Coordinator
Alameda, CA, 03/2016 - 11/2019
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Researched science leaders to maintain strong knowledge of competitive landscape.
  • Supervised team and conducted performance reviews to evaluate and offer constructive feedback.
  • Designed digital team to increase online engagement and social media presence of community campaigns and programs.
  • Established and executed science outreach strategy and growth initiatives in collaboration with senior managers.
  • Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
  • Set specific program objectives and sales goals for territory.
  • Tracked and monitored KPIs and trends using Microsoft software such as excel, access, outlook, publisher, PowerPoint, etc. .
  • Led regional sales meetings and education programs to enhance employee development and performance.
  • Tracked data using spreadsheets to record pledges, phone calls and canvassing.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Oversaw recruiting, onboarding and training of 10 employees.
  • Trained members to develop skills, analysis and commitment toward mission.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
  • Created and delivered presentations to inform key individual of robotics.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Saved over $50,000 by locating and implementing alternative social programs and government grants.
  • Conducted issue-based research to refine campaign context and direction.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Managed multiple funds accounts by driving positive interactions while promoting science and robotics.
  • Assigned, administered and monitored social work cases of more than 10 individuals and families successfully.
  • Spearheaded data management and analysis to drive targeted activities and return on outreach efforts.
  • Identified new business opportunities to elevate market position and achieve goals.
  • Built and maintained professional relationships with science coordinator professionals, community organizations and marketing partners.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
University Of Maryland - Manager
Berwyn Heights, MD, 08/2010 - 01/2016
  • Increased safety awareness among employees, resulting in zero injuries.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.

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Resume Overview

School Attended

  • Lavergne High School
  • Kapalan College
  • ITT Tech

Job Titles Held:

  • Front End Cashier
  • Outreach Coordinator
  • Manager

Degrees

  • High School Diploma
  • Medical Assistant Certificate
  • Some College (No Degree)

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