front desk retail sales assistant resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Efficient Front Desk skilled at connecting with people and providing exemplary customer service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising necessary collateral.
Skills
Front desk reservations
Front desk communications
Front desk operations
Customer Care
Sales support
Telephone sales
Experience
07/2015 to 03/2020
Front Desk /Retail Sales AssistantWestgate Resorts – Cocoa, FL,
Engaged with every guest with a professional and polite demeanor
Answer all incoming calls and route to the appropriate Sales Consultant
Greet all guests upon entertaining Sales Center
Register all guests in to CRM
Assign each guest to the appropriate Sales Consultant
Send out brochures to all website leads requesting information on the community
Conduct Site Inspection with guests and answer relevant questions regarding each floorplan
Make Up Sales Brochures to provide to every guest
Maintained all supplies in office and ordered them accordingly on a monthly basis
12/2014 to 06/2015
Front Desk AgentWestgate Resorts – Mesa, AZ,
Coordinated with internal departments to handle wide range of guest needs.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Stayed current on local attractions and special events to help guests with entertainment options.
Monitored reservations to track incoming parties and special events.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Input customer data using Fidelio software and made immediate updates to reflect room changes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed guest billings and posted charges to room accounts.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
05/2009 to 08/2014
Front Desk AgentBest Western Inn - Miami – City, STATE,
Coordinated with internal departments to handle wide range of guest needs.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Stayed current on local attractions and special events to help guests with entertainment options.
Monitored reservations to track incoming parties and special events.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Input customer data using Matrix software and made immediate updates to reflect room changes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Computed guest billings and posted charges to room accounts.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center..
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Set guest and group reservations and processed check-ins and check-outs.
Education and Training
Expected in 01/1982 to to
Associate of Arts: Graphic Arts School of Visual Arts - New York, NY GPA:
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