Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Resourceful Front Desk/Medical Assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients and handle patient needs. Reliable Medical Receptionist offering 2 years of experience working in busy clinical practices and urgent care settings. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Seasoned Medical Assistant adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.

  • Insurance Knowledge
  • Appointment Setting
  • Scheduling
  • Electronic Medical Records
  • Data Entry
  • Medical Records Maintenance
  • Medical Coding
  • Medical Information Acquisition
  • Medical Records Accuracy
  • Medical Records Filing
  • Patient Flow
  • Microsoft Word
  • Microsoft PowerPoint
  • Email Software
  • Microsoft Internet Explorer
  • Data Entry Software
  • Scheduling Software
  • Speaking
  • Microsoft Access
  • Medical Procedure Coding Software
  • Billing Software
  • Social Perceptiveness
  • Time Management
  • Coordination
  • Writing
07/2019 to Current Front Desk Medical Assistant Hca | Campbell, CA,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Straightened up waiting room to maintain neat and organized space.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Informed patients of financial responsibilities prior to rendering services.
  • Conducted patient intake interviews to collect medical information and insurance details.
08/2017 to 06/2019 VOULT TELLER Menards, Inc. | Ionia, MI,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Entered member transaction data into online banking software.
  • Managed opening and closing times for main branch.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Assessed daily reports and generated notification letters to delinquent account holders.
  • Verified amounts and integrity of every check or funds transfer.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
  • Scheduled staffing for multiple branch locations.
  • Adhered to financial services security and audit procedures.
  • Generated reports and notification letters to distribute to account holders.
  • Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Received regional branch recognition award for outstanding customer service.
04/2013 to 07/2016 Cashier TWIN CITY SUPERMARKET | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Expected in 06/2016 High School Diploma | JOHN E DWYER TECHNOLOGY ACADEMY, ELIZABETH NJ , GPA:
Expected in 06/2022 | Eastwick College, Hackensack, NJ GPA:

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