Resourceful Front Desk/Medical Assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients and handle patient needs. Reliable Medical Receptionist offering 2 years of experience working in busy clinical practices and urgent care settings. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Seasoned Medical Assistant adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
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- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Observed strict HIPAA guidelines at all times according to company policy.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Straightened up waiting room to maintain neat and organized space.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Set up appointments for physician visits and procedures using calendar software.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Entered member transaction data into online banking software.
- Managed opening and closing times for main branch.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Assessed daily reports and generated notification letters to delinquent account holders.
- Verified amounts and integrity of every check or funds transfer.
- Directed specific questions to appropriate branch personnel.
- Maintained confidentiality of bank records and client information.
- Scheduled staffing for multiple branch locations.
- Adhered to financial services security and audit procedures.
- Generated reports and notification letters to distribute to account holders.
- Processed cash withdrawals.
- Trained employees on cash drawer operation.
- Received regional branch recognition award for outstanding customer service.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer service.
- Welcomed customers, offering assistance to help find necessary store items.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
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School Attended
- JOHN E DWYER TECHNOLOGY ACADEMY
- Eastwick College
Job Titles Held:
- Front Desk Medical Assistant
- VOULT TELLER
- Cashier
Degrees
- High School Diploma
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