LiveCareer-Resume

front desk dental assistant resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable Front Desk well-versed in assisting patients with checking in, checking them out, as well as, billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from patients to facilitate a positive patient experience and repeat business.

Skills
  • Patient relations
  • Patient scheduling
  • Software] EMR
  • Management
  • Problem-solving
  • Clinical support
  • Native or Bilingual
  • Payment Scheduling and Collection
  • Calendar and Appointment Management
  • Patient Follow-Up
  • Team Collaboration
  • Staff Leadership
Education
North American Learning Institute Orlando, FL Expected in 2019 HIPAA Training Certification Awarded HIPAA completion certificate : - GPA :
Ashworth College Norcross, GA, Expected in 04/2017 Pharmacy Tech Degree : Pharmacy Tech - GPA :

GPA: 4.0

City Colleges of Chicago - Wilbur Wright College Chicago, IL Expected in 2015 : - GPA :
Roosevelt High School Chicago, IL, Expected in 2014 High School Diploma : - GPA :
Certifications
  • First Aid/CPR Certified
Work History
Hanger, Inc. - Front Desk Dental Assistant
, , Griffin 08/2021 - Current
  • Gathered information from patients, processed registration paperwork and collected payments
  • Protected patient data through strict compliance with HIPAA requirements.
  • Verified patients' insurance coverage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phones and greeted guests professionally.
  • Briefed patients about dental procedures and policies.
  • Exhibited professionalism during challenging situations to improve patient satisfaction.
Ikea North America Services, Llc - Medical Front Desk
, , McDonough, GA 03/2021 - 08/2021
  • Protected patient data through strict compliance with HIPAA requirements.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Gathered information from patients, processed registration paperwork and collected payments.
  • Verified patient insurance, demographic, and health history to keep information current.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Ferguson - Online Customer Service Consultant (remote)
, , 09/2020 - 03/2021
  • Provided primary customer support to internal and external customers
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
  • Maintained up-to-date knowledge of product and service changes.
  • Generated reports and tracked customer service metrics on a daily basis.
  • Responded to website and email inquiries within 1 business day to maintain customer satisfaction and generate positive reviews.
Landry's - Retail Store Sales Manager
, , Griffin, GA 08/2019 - 09/2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Exceeded targets by building, directing and motivating a high-performing sales team
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed day-to-day staffing and handled scheduling for all store employees
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Xfinity Store By Comcast, P.O.C - Retail Sales Consultant
, , Morrow, GA 09/2017 - 08/2019
  • Top sales performer.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided strong service to customers, increasing customer loyalty 85%.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Lobstergram - Call Center Agent
, , Chicago, IL 07/2015 - 04/2016
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
  • Processed debit and credit card and electronic check payments.
Languages
Spanish :
Native or Bilingual
Negotiated :
English :
Full Professional
Negotiated :
Skills
  • Patient relations
  • Patient scheduling
  • Software] EMR
  • Management
  • Problem-solving
  • Clinical support
  • Native or Bilingual
  • Payment Scheduling and Collection
  • Calendar and Appointment Management
  • Patient Follow-Up
  • Team Collaboration
  • Staff Leadership
Work History
Southside Medical Center - Front Desk Dental Assistant
, 08/2021 - Current
  • Gathered information from patients, processed registration paperwork and collected payments
  • Protected patient data through strict compliance with HIPAA requirements.
  • Verified patients' insurance coverage.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered phones and greeted guests professionally.
  • Briefed patients about dental procedures and policies.
  • Exhibited professionalism during challenging situations to improve patient satisfaction.
Family Health Clinic - Medical Front Desk
, 03/2021 - 08/2021
  • Protected patient data through strict compliance with HIPAA requirements.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Gathered information from patients, processed registration paperwork and collected payments.
  • Verified patient insurance, demographic, and health history to keep information current.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Wayfair - Online Customer Service Consultant (remote)
, 09/2020 - 03/2021
  • Provided primary customer support to internal and external customers
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques
  • Maintained up-to-date knowledge of product and service changes.
  • Generated reports and tracked customer service metrics on a daily basis.
  • Responded to website and email inquiries within 1 business day to maintain customer satisfaction and generate positive reviews.
Sun Com Mobile - Retail Store Sales Manager
, 08/2019 - 09/2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Exceeded targets by building, directing and motivating a high-performing sales team
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed day-to-day staffing and handled scheduling for all store employees
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Xfinity Store by Comcast, P.O.C - Retail Sales Consultant
, 09/2017 - 08/2019
  • Top sales performer.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided strong service to customers, increasing customer loyalty 85%.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Lobstergram - Call Center Agent
, 07/2015 - 04/2016
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
  • Processed debit and credit card and electronic check payments.

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Resume Overview

School Attended

  • North American Learning Institute
  • Ashworth College
  • City Colleges of Chicago - Wilbur Wright College
  • Roosevelt High School

Job Titles Held:

  • Front Desk Dental Assistant
  • Medical Front Desk
  • Online Customer Service Consultant (remote)
  • Retail Store Sales Manager
  • Retail Sales Consultant
  • Call Center Agent

Degrees

  • HIPAA Training Certification Awarded HIPAA completion certificate
  • Pharmacy Tech Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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