Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.

Well-organized and available 40 hours per week. Set up and take down displays and maintain back stock areas. Reliable and dedicated employee with excellent product labeling, price computation and order filling abilities.

Accurate individual comfortable lifting up to 50 pounds and working independently with little to no supervision. Quick learner accomplished in organizing shipments and unloading delivery trucks. Expertise in customer service. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Dependable with terrific work ethic and expertise in managing and in quick-paced settings. Drove customer loyalty by promptly offering assistance. Established commitment to engaging customers.

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Experienced customer service representative with over 8 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Cleaning and sanitation
  • Written and oral communication
  • Food preparation and safety
  • Basic math
  • Management interaction
  • Price tagging and shelf labeling
  • Price checking
  • Merchandise organization
  • Hospitality service expertise
  • Quality control guidelines
  • Safety standards and protocols
  • Retail Sales
  • Stocking and replenishing
  • Servesafe certificate
Work History
Fresh Produce Associate, 10/2019 to 08/2020
SpartannashRose City, MI,
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained safe, neat and clean working environment at all times.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Personal Shopper, 10/2019 to 08/2020
Erickson LivingFairfax, VA,
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Picked quality and accurate items for daily customer orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Assistant Restaurant Manager, 01/2015 to 09/2019
Xpo LogisticsSan Luis Obispo, CA,
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed employees throughout preparation and service.
  • Orchestrated positive customer experiences at all stages by overseeing every area of operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Organized and oversaw food service training to educate employees on various tasks, including relaying orders to cooks and upselling food and beverages.
  • Managed all kitchen staff.
  • Maximized quality assurance by completing frequent checks of line.
  • Oversaw food preparation and monitored safety protocols.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Coordinated and organized all restaurant inventory.
  • Purchased food and cultivated strong vendor relationships.
Customer Service Representative, 09/2013 to 06/2014
Spinx Gas CompanyCity, STATE,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding Spinx's charge card and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
GED: , Expected in 05/2012
Colleton County Adult Learning Center - Walterboro, SC,
  • ServSafe

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School Attended

  • Colleton County Adult Learning Center

Job Titles Held:

  • Fresh Produce Associate
  • Personal Shopper
  • Assistant Restaurant Manager
  • Customer Service Representative


  • GED

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