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Foh Lead/ Cashier Resume Example

Resume Score: 80%

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FOH LEAD/ CASHIER
Professional Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.

Enthusiastic Job TItle with proven leadership talents and relationship-building skills gained during Number years of experience in Type settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.

Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Skilled Server offering Number years of experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Dedicated Job Title with Number years of experience collecting customer payments. Accurately take payments, calculate cash accurately, detect counterfeit bills and Action. Detailed and speedy when counting cash to balance cash drawer.

Enthusiastic Head Cashier with Number years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.

Service-driven Lead Cashier with expertise in maintaining store appearance to promote positive, customer shopping experience. Hard worker with a warm demeanor and willing to work any shift, including nights, weekends and holidays. Considered smart, adaptable and strong team contributor.

Trustworthy and dedicated Job Title with Number years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Type POS software and customer service. Skilled at Skill with dedication to efficiency and accuracy.

Reliable Job Title offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type and Type areas and flexible with changing business needs.

Accomplishments
  • Earned “Title” award for reason.
  • Promoted to Job Title after only timeframe.
  • Oversaw number junior employees.
  • Trained number new hires on sales and service techniques.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.
Skills
  • Point of Sale Knowledge
  • Opening and Closing Procedures
  • Product and Service Sales
  • Training and Development
  • Staff Mentoring
  • Maintaining Store Appearance
  • Teamwork
  • Payment Processing
  • Cash Handling
  • Cross-Selling
  • Guest Services
  • Sales Goals
  • Staff Management
  • Employee Training
  • Cleaning
  • Cash Register Operation
  • Purchasing
  • Product Sales
  • Product Knowledge
  • Store Operations
  • Product Location
  • Customer Complaint Resolution
  • Point of Sale Systems
  • Scheduling
  • Issuing Receipts
  • Inventorying Products
Work History
Foh Lead/ Cashier, 11/2009 to Current
Company Name – City, State
  • Built effective training and coaching strategies to optimize team performance.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Displayed new stock and rotated existing products.
  • Served needs of more than Number customers in busy Type environment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Developed standard operating procedures.
  • Increased customer loyalty and retention.
  • Received and processed customer payments.
Disney Representative , 11/2009 to Current
Company Name – City, State
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Designated as team lead at conventions to promote products and company branding.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Product or Service.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Coke Cola Representative , 11/2009 to Current
Company Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Banquet Server, 11/2009 to Current
Company Name – City, State
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Adapted service based on customer requests and kitchen readiness.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Prepared serving and appetizer trays and set tables for Type events with up to Number attendees.
  • Answered guest questions about events and food services during Type events.
  • Directed and managed all banquet functions for Number-room Type property, including Number square feet of meeting space.
  • Arranged linens and table settings according to seating plan and event theme.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Coordinated Number events throughout Number banquet spaces, including weddings, reunions and corporate meetings.
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Smoothly circulated appetizer and drink trays around Type events, offering selections to guests.
  • Served appetizers, entrees and refilled beverages for events up to Number guests.
  • Cleared dishes and glassware quickly following each course.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Diploma: General Education, 06/1985
Cerritos High School - City, State
Certifications
  • First Aid/CPR Certified
  • ServSafe
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Resume Overview

School Attended

  • Cerritos High School

Job Titles Held:

  • Foh Lead/ Cashier
  • Disney Representative
  • Coke Cola Representative
  • Banquet Server

Degrees

  • Diploma : General Education , 06/1985

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