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executive personal assistant resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable and hardworking Business Partner with demonstrated multitasking skills in fast-paced settings. Knowledgeable about sales support, processing paperwork and payments to complete orders while coordinating shipments, setting expectations and maintaining high-level customer relationships. Well-organized, proactive and detail-oriented. Passionate outside the box thinker, life-time learner embracing change.

Skills
  • Client Satisfaction
  • Event Planning and Coordination Skills
  • Sales Support
  • Calendar Management
  • Multitasking and Organization
  • Travel Arrangements
Experience
06/2010 to 02/2022 Executive/Personal Assistant Cresco Labs | Pennsylvania, AL,
  • Screened telephone calls and inquiries and directed as appropriate.
  • Managed household inventory and maintenance schedules.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Managed monthly business expenses and submissions.
  • Developed and maintained master travel and social club activity calendar
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Maintained company confidence and protected business operations by keeping sensitive information confidenti
  • Worked closely with high-profile clients to provide one-on-one administrative support.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Revised and maintained master calendar to coordinate meetings and social activities across multiple time zones.
  • Point of contact for personal social club memberships and renewal information.
  • Event planning, coordination and management of personal events and celebrations.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events. Prepare and updated office records and accounts according to executive needs.
  • Scheduled travel reservations for staff, researching and booking hotel, flight and ground transportation.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Fostered and maintained positive, trusting relationships with local business partners and authorities.
  • Coordinated meeting and work schedules for staff teams and executives.
03/2015 to 07/2018 Customer Care Representative Four Seasons Hotels Inc | Nevis, MN,
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Audited customer account information to identify issues and develop solutions.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Enhanced client retention by driving product benefits and features and preferred supplier information delivery around client needs.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Processed customer account changes with proprietary software.
  • Delivered customer support to high call load each shift.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Converted incoming calls into booked service appointments.
  • Ranked in top level for customer satisfaction among team members.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
02/2006 to 04/2010 Event Sales Manager The Oaks Golf Links, LLC | City, STATE,
  • Worked closely with clients to coordinate details and maximize satisfaction.
  • Networked at local and industry events to prospect for new sales leads.
  • Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
  • Created and presented proposals and built successful RFPs for new events.
  • Oversaw florists and rental companies to monitor compliance with contract terms and quickly address discrepancies.
  • Targeted convention and hotel conferences with specific strategies to attract and sell to each.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Conducted market research and reported on competitors.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Exceeded sales goals by 60% using consultative and value-driven approach within the first two years.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Increased sales from various channels.
Education and Training
Expected in 05/1992 to to High School Diploma | Manchester Memorial High School, Manchester, NH GPA:
Expected in to to | Early Childhood Education Plymouth State University (1992-1996), Plymouth, NH GPA:
Certifications
  • The Indispensable Assistant, Skill Path Seminars Certificate of Attendance- 2012

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Resume Overview

School Attended

  • Manchester Memorial High School
  • Plymouth State University (1992-1996)

Job Titles Held:

  • Executive/Personal Assistant
  • Customer Care Representative
  • Event Sales Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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