Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 30+ years of experience supporting leaders in management and executive roles. Goal-oriented with ability to meet long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.
Skills
QuickBooks expert
Filing and data archiving
Report analysis
MS Office
Resourceful
Advanced MS Office Suite
Scheduling
Project Management
Schedule Management
Technical Support
Conference planning
Work History
10/2016 to 03/2020
EXECUTIVE/PERSONAL ASSISTANTAbila – Maitland, FL,
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Promoted team productivity by keeping supplies organized and well-stocked.
Maintained appropriate filing of personal and professional documentation.
Handled all incoming information requests for several busy executives.
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management.
Entrusted to handle confidential and sensitive situations in professional matter.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Coordinated events and worked on ad hoc projects.
Organized and attended meetings, including compiling all related documents and reports.
Displayed absolute discretion at handling confidential information.
Served as resource for research and information for department leaders.
06/2016 to 10/2016
EXECUTIVE ASSISTANTAbila – Calabasas, CA,
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
06/1987 to 03/2016
Executive AssistantAllstate Insurance Company – City, STATE,
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Organized and updated schedules for more than 6 executives.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Managed Vice President's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
Allocated executive tasks and managed complex calendars and administrative functions.
Organized and coordinated agent payoff conferences and agency monthly meetings involving up to 150 attendees.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Created expense reports, budgets and filing systems for the agency department.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Maintained confidential, administrative support to executive team and members of board of directors.
Managed travel itineraries and logistics for accommodations for over 10 employees.
Handled all scheduling and logistics planning for conferences and monthly meetings.
Planned and executed meetings and events and attended meetings to take meeting minutes.
Processed travel expenses and reimbursements for 10 member executive team and senior management group.
Maintained daily appointment calendars for president and executive vice president.
Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
Education
Expected in 06/1982
High School Diploma: East Leyden High School - Franklin Park, IL, GPA:
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