Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Professional Housekeeping Executive with broad knowledge of cleaning equipment, supplies and chemicals. Excellent leadership and organizational skills with history of supervising teams of up to [Number]. Creates, manages and balances departmental budgets. Dedicated to maintaining neat and clean areas for guests in alignment with policies and regulations.

Skills
  • Complaint Handling
  • Guest Satisfaction
  • Executive Management
  • Budgetary Controls
  • Room and Public Space Cleaning
  • Standards Compliance
  • Wall and Ceiling Cleaning
  • Personnel Problem Management
  • Performing Room Inspections
  • Guest Service and Support
  • Procedure Implementation
  • Stock Planning
  • Report Preparation
  • Employee Work Scheduling
  • Stock Inventory Management
  • Standard Operating Procedures Maintenance
  • COVID-19 Safety Procedures
  • Guest Room Confidentiality
  • Executive Calendars
  • Cart Stocking and Organization
  • Maintenance Scheduling
  • Facilities Inspection
  • Performance Assessment
  • Team Support and Collaboration
  • Cross-Department Collaboration
  • Human Resources Department Processes
  • Inventory Supplies
  • Hazardous Chemicals
  • Equipment Safety
  • Room Turnover
  • Customer Relations
  • Task Prioritization
  • Active Listening
  • Providing Feedback
  • Effective Customer Service
  • Enforcing Safety Protocols
  • Employee Timesheet Processing
  • Spreadsheet Tracking
  • Deep Cleaning Protocols
  • Service Quality
  • Professional Relationships
  • Business Documentation
  • Special Requests
  • Computerized Maintenance Management
Work History
08/2014 to Current Executive of Housekeeping Vacasa | Mchenry, MA,
  • Performed laundry cleaning services and mopped, swept and polished floor surfaces.
  • Conducted final inspections of offices and common areas and notified [Job title] of any space requiring immediate cleaning.
  • Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
  • Supervised all housekeeping and all laundry facilities, overseeing [Number] [Job Title]s and $[Amount] worth of [Type] equipment.
  • Emptied trash containers and vacuumed carpets, rugs and upholstery.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Streamlined weekly cleaning schedule for [Number] employees.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Employed best maintenance and safety practices with [Number]% incident rate.
01/2005 to 01/2014 Executive Director of Housekeeping Holiday Inn Resort | City, STATE,
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
  • Prioritized and allocated valuable resources to meet business targets.
  • Provided exceptional counseling, case management, education and job training to diverse client base.
  • Interviewed, supervised and motivated [Number] staff members to achieve optimal productivity.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Managed teams of [Number] professionals focused on improving [Type] initiatives.
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Managed divisional marketing, advertising and new product development.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Coordinated and implemented effective training for over [Number] [Type] professionals to improve [Type] processes.
  • Implemented [Type] team plan, clarified roles of members and introduced new processes to boost quality across departments.
01/1996 to 01/2005 Senior Housekeeping Supervisor The San Luis Resort, Spa And Conference Center | City, STATE,
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports and other business documentation.
  • Kept building entryway glass clean and polished for professional presentation.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Maintained required records of work hours, budgets and payrolls.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Managed household staff while parents were away.
  • Directed team of 10 personnel in busy hotel with [Number] rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
Expected in 05/1980 High School Diploma | Ball High School, Galveston, TX GPA:

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Resume Overview

School Attended

  • Ball High School

Job Titles Held:

  • Executive of Housekeeping
  • Executive Director of Housekeeping
  • Senior Housekeeping Supervisor

Degrees

  • High School Diploma

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