executive manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Love of the automotive industry. 24 year veteran automotive specialist. I am unique, I have trained for most positions in a dealership. I have professional training in automotive facilitation from the Dealer Academy at NADA.
I specialize in management driven performance with customer retention as my key initiative. This is done thru culture and creating an environment of success and productivity.
I have been trained in sales leadership. I have attended many retail training seminars offered by retail environments like GM, Joe Verde, Grant Cordon, Half a Car, and NADA.
I worked as an Executive Manager for 15 of my 24 years. This position allowed me to manage the financial aspects of a dealership along with advertising budgets, personnel expense, and of course massive inventory.
Skills
Problem Anticipation and Resolution
Management Team Building
Process Improvements
Program Optimization
Adaptability
Training sales people
New car inventory management
Used vehicle acquisition and disposal
Service profit centering
Parts utilization
Desking and Finance
Financial Statement Review
Hiring and Onboarding
Budget Control
Finance and Accounting Oversight
Recruitment and Hiring
Sales Promotion
Staff Development
Business Leadership
Department Oversight
Team Leadership
Training Management
Administrative Management
Customer Service Management
Cost Reduction
Revenue Forecasting
Sales Coaching
Capital Expenditures Oversight
Sales Strategies
Experience
Executive Manager, 10/2009 - 03/2021 First Watch Restaurants – Indianapolis, IN,
Directed financial controls to manage and minimize organization's financial risks.
Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
Oversaw daily operations of multiple business units.
Facilitated creation and implementation of strategy designed to grow business.
Guaranteed overall delivery and quality of unit's offerings to customers.
Managed hiring and talent development programs.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Tracked monthly sales to generate reports for business development planning.
Oversaw department operations to align priorities and resources with organizational objectives.
GM Training and Skills development
Advertising and budget setting for franchise goals
20 Group meetings and training for business strategies
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Implemented successful business strategies to increase revenue and target new markets.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Worked a lease portfolio and managed customer retention
General Manager, 10/2005 - 07/2009 Cadillac - Saab Of Memphis – City, STATE,
Managed New and Used car inventories
Finance and Insurance facilitation
Team Building
Accessories department
Over seeing if Fixed Operations
Multiple franchise relationships
Manufacture point of contact
Order new vehicles
Marketing and Advertising
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments and direction.
Recruited, trained and empowered employees to achieve key performance indicators.
Pre Owned Manager , 10/2000 - 10/2006 Cadillac Of Memphis – City, STATE,
Inventory Management
Profit centering thru deal management
Follow Up Daily with all prospects
Manage Sales Team
Advertising
Wholesale Inventory
Work deals (desking)
BASICS
Reconditioning
Motivating environment
Coached and developed pre-sales team to enhance product knowledge, develop technical acumen and build technical sales skills.
Coached, developed and motivated team to achieve revenue goals.
Determined price schedules and discount rates.
Built sales forecasts and schedules to reflect desired productivity targets.
Education and Training
Business Management : Business, Expected in 08/2006 - University of Memphis - Memphis, TN GPA: Status -
: Automotive Business Administration, Expected in 02/2004 - NADA Dealer Academy - McLean, VA, GPA: Status -
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