I am a engaging individual with 1-2 years working as a Executive Escalation Rep for Sprint Corporate . Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.
Over the years working with many retail stores and dealing with customers I am able to say I am very talented with upselling and assisting business success by capitalizing on sales and services opportunities.
In-store or over the phone I am able to multitask to the fullest of my abilities managing all tasks with efficiency and accuracy. Also proficient in monitoring multiple accounts and serving diverse customer needs.
- Data Entry , Data Collection, Phone Counseling
- Computer Proficient ( 50-60 WPM )
- Intermediate with Microsoft Word, Outlook, Google Docs.
- MS Office proficiency
- Account management
- Multi-line phone talent
- Authorization processes
- Operate Forklifts, able to lift heavy objects
- Cashier Efficient
- Interpersonal Communication
- QuickBook Proficient
- Customer Needs Analysis
- CRM ( software )
- Cashier & POS trained
- Professional telephone demeanor
- Multi-line phone talent Professional telephone demeanor
- Bi-lingual / Thai and Laos
During my time at Sprint I mainly Worked with customer accounts and issues ranging from crediting back customer accounts, sending return kits for broken or trading in cell phones , ordering customer new phones,ipads,accessories etc.
I also was able to adjust very high bills for customers depending on situations or cancelling accounts when customers had issues with paying or understanding a bill.
My goals for this job was turning in cases and files before the due dates for cases or emails that needed to be dealt with.
All adjustments and escalation cases must be turned in with full information and accurate numbers in order to be approved by the manager. So taking my time and using all possible tools and sites I can to get the information was very important.
Working with customers who have waited on the phone for a very long time who deserve to be treated properly with the right tone and words to de-escalate any further issues.
Associates goal was to keep store shelves organized and clean for customers to find merchandise easier thus. Making sure all merchandise was replenished to avoid the issue of not being able to sell anything because there was no product out on the floor. Answered all questions and issues to enhance the upselling product. Maintained effective team member communication. Educated customers on promotions to enhance sales.
My time here I worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral. Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites. Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales. Engaged with customers to effectively build rapport and lasting relationships.
I Completed scheduled audits with an efficient and accurate approach. Managed inventory storage in clean and organized fashion.
Inspected floor displays, noted missing items and immediately replenished merchandise. Maintained inventory count, tracked usage and documented variances.
Blocked and faced products on displays and shelves in accordance with company policies.
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