OBJECTIVE: Result-oriented professional with demonstrated hands-on experience, seeking a position with a progressive goal oriented company to utilize my exceptional communication skills, swift learning abilities of new trades, and disciplined working techniques. Excellent interpersonal communication skills with the ability to interact with management staff at all levels.
Executive Associate, 10/2004 to Current The George Washington University – Ashburn, VA
My job responsibilities are divided between three departments: Tax, Payroll, and Benefits Department- which consist of overseeing the entire division with duties relating to leave administration, scheduling meeting request, making travel arrangements, and process Oracle payments to vendors.
My day-to-day duties are with the Tax Department.
My daily duties with Tax consist of establishing procedures for our international community by conducting daily departmental operations in accord with department policy guidelines and overall needs of the University.
Coordinate and execute various administrative tasks for the Tax Manager and Senior Tax Accountant, and coordination of information requests for tax return preparation and record retention.
Maintain appropriate records, files and accounts, instituting or enforcing accountability and confidentiality procedures accordance to nature of data.
Communicate with other University representatives, government agencies, and student or alumni groups, learn so.
Receivable Clerk, 01/2004 to 07/2004 Citigroup – Silver Spring, MD
My primary daily duties consisted of paying Corporate Accounts using an MRI system.
Various Administrative Assistant duties which varied from filing, faxing ADT Reports or other documents, and making copies for the Executive officers.
Interacted and supported the Vice President by faxing and other various Administrative Assistant duties which varied on a daily basis.
Managed hundreds of accounts (accounts receivable), working directly with the Financial Management Office.
Processed an average of hundred invoices per month for a large-scale organization.
Research Consultant, Customer Service Representa, 08/1999 to 01/2003 Decision Data Collection – Mclean, VA
I conducted surveys with government employees, commercial and residential participants nationwide on various issues.
I logged numeric and alphanumeric data on a CATI-system.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Created and implemented external and internal communications strategies for key company initiatives such as [Company initiative].
Provided feedback to all departments on brand consistency in outbound communications.
Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
Conducted feasibility studies and recommended actions for proposed projects.
Worked closely with organizations, individual businesses and government agencies to foster a welcoming climate for business.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Bachelor of Science: Business Administration Finance, Present Walden University -