Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Strong Interpersonal Skills
MS Office
Project planning
Office management
Conflict Resolution
Strong Attention To Detail
Basic Computer Skills
Organizational Skills
Effective Communication Skills
Support Service
Travel Administration
Automotive Knowledge
Employment History
Executive Assistant to Shop Owner, 05/2017 to Current Exl – Fargo, ND,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity by 100%.
Screened calls and emails and initiated actions to respond or direct messages for owner.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Filed paperwork and organized computer-based information.
Promoted productivity by keeping supplies organized and well-stocked.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Executed basic banking and bookkeeping tasks.
Demonstrated respect, friendliness and willingness to help wherever needed
Carried out day-day-day duties accurately and efficiently
Used critical thinking to break down problems, evaluate solutions and make decisions. about business.
Assisted with both business and personal deliveries, errands, appointments, and other activities.
Insurance Claims Specialist, 08/2015 to 09/2017 Marriott Vacations Worldwide – West Palm Beach, FL,
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Investigated automotive damages, gathering information from diverse sources and delivering comprehensive reports.
Completed onsite estimates with photos and narrative reports.
Followed up with customers on unresolved issues.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Utilized appropriate cost containment techniques to reduce overall claim costs.
Modified, updated and processed existing policies.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Prepared insurance claim forms or related documents and reviewed for completeness.
Posted payments to accounts and maintained records.
Addressed average of 80 customer inquiries and complaints each week.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Activities Coordinator, 02/2012 to 07/2015 Providence Place Rehabilitation Center – City, STATE,
Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Maintained master schedule and set up appointments.
Developed and implemented themes and activities for children between ages of 0 and 12.
Organized fundraising events to support Department of Mental Health and raise money for future activities.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation
Managed office activities by maintaining communication between clients and staff, tracking records and filing all document
Oversaw project logistics using industry expertise and independent judgment.
Controlled expenditures and worked with accounting department to manage budgets.
Helped clients resolved employment-related disputes through proactive communication.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities..
Education
High School Diploma: , Expected in 04/2016 Brookshire International Academy - Lemon Grove, CA, GPA:
GED: , Expected in 06/2005 Alta Loma High School - Alta Loma, CA GPA:
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