Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Social Media Knowledge
Multi-Line Phone Proficiency
Strong Interpersonal Skills
MS Office
Project planning
Administrative support
Office management
Conflict Resolution
Employment History
Executive Assistant to Shop Owner, 05/2017 to Current Exl – Franklin, NC,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Screened calls and emails and initiated actions to respond or direct messages for owner.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Filed paperwork and organized computer-based information.
Promoted productivity by keeping supplies organized and well-stocked.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements.
Executed basic banking and bookkeeping tasks.
Demonstrated respect, friendliness and willingness to help wherever needed
Carried out day-day-day duties accurately and efficiently
Used critical thinking to break down problems, evaluate solutions and make decisions. about business.
Assisted with both business and personal deliveries, errands, appointments, and other activities.
Insurance Claims Specialist, 08/2015 to 09/2017 St. Catherine Of Siena – New Hyde Park, NY,
Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Evaluated and settled complex insurance claims in strict timeframes.
Investigated automotive damages, gathering information from diverse sources and delivering comprehensive reports.
Completed onsite estimates with photos and narrative reports.
Followed up with customers on unresolved issues.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Utilized appropriate cost containment techniques to reduce overall claim costs.
Modified, updated and processed existing policies.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
Prepared insurance claim forms or related documents and reviewed for completeness.
Posted payments to accounts and maintained records.
Addressed average of 80 customer inquiries and complaints each week.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Activities Coordinator, 02/2012 to 07/2015 City Of Colorado Springs – Colorado Springs, CO,
Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
Maintained master schedule and set up appointments.
Managed filing systems for electronic and hard copy documents to keep organized records.
Developed and implemented themes and activities for children between ages of 0 and 12.
Organized fundraising events to support Department of Mental Health and raise money for future activities.
Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Managed office activities by maintaining communication between clients and staff, tracking records and filing all documents.
Entered data, generated reports and produced tracking documents.
Oversaw technical, operational, clerical and customer service support activities.
Oversaw project logistics using industry expertise and independent judgment.
Controlled expenditures and worked with accounting department to manage budgets.
Interpreted management directives to define and document administrative staff processes.
Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
Gathered and organized materials to support operations.
Helped clients resolved employment-related disputes through proactive communication.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Entered and maintained departmental records in company database.
Parking Enforcement Officer, 06/2012 to 05/2014 Ace Parking – City, STATE,
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
Developed documentation and logs of implemented solutions and generated and submitted reports.
Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Completed special projects by using effective decision making, critical thinking and time management skills.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Facilitated vehicle flow by managing traffic control and parking in assigned area.
Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Maintained energy and enthusiasm in fast-paced environment.
Implemented parking meter system 75% more efficient than previous system
Evaluated commercial lot and parking scheme to promote optimal utilization of area.
Education
High School Diploma: , Expected in 04/2016 Brookshire International Academy - Lemon Grove, CA, GPA:
GED: , Expected in 06/2005 Alta Loma High School - Alta Loma, CA GPA:
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