Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly organized and detail-oriented Office Administrator with more than 5 years of experience supplying thorough, organized administrative support to senior executive teams. Key support team member for events, shareholder activities and travel arrangements. Excellent track record managing administrative team and tasks.

  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • G Suite Knowledgeable
  • Customer and Client Relations
  • Office administration
  • Mail handling
  • Administrative support
  • Bookkeeping
  • Project Management
  • Scheduling
  • Office management
  • Time management
  • Expense reporting
  • Strategic Planning
  • Travel Administration
  • Social Media Knowledge
  • Strong Interpersonal Skills
  • MS Office
  • QuickBooks expert
  • Project planning
  • Performance improvement
  • Schedule & calendar planning
Work History
08/2018 to Current
Executive/Administrative Assistant Gates, Hudson And Associates Inc. Oxon Hill, MD,
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
04/2016 to 07/2018
Senior Office Manager One Medical Sugar Land, TX,
  • Handled all incoming business and client requests for information.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Performed billing, collection and reporting functions for office generating over $500,000 annually.
  • Arranged corporate and office conferences for company employees and guests.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
03/2015 to 04/2016
Ward Clerk/Office Manager The Gardens/The Guardian House City, STATE,
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Arranged corporate and office conferences for company employees and guests.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Sorted, received and distributed mail correspondence between departments and personnel.
08/2012 to 03/2015
Medical Ward Clerk St. Martin De Porres City, STATE,
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Audited records for accuracy.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Created new physical and computer-based files.
  • Obtained patient releases for dissemination of information.
  • Processed patient admission and discharge documentation.
  • Prepared personal injury, medical payment, uninsured and other claim types.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Expected in 12/2016
Bachelor Of Administrative Studies: Administrative Assistance And Secretarial Science
McNeese State University - Lake Charles, LA
  • Dean's List/Spring 2014 semester
  • Graduated summa cum laude

Awarded a bonus in recognition of managing the addition of more than 15+ staff members from another company office location.
Created detailed expense reports in excess of $50,000, including currency exchanges.
Reduced annual employee training costs by more than 20% by implementing new company division policies.

  • Planned corporate meetings, lunches and special events for groups of 40+ employees.

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Resume Overview

School Attended

  • McNeese State University

Job Titles Held:

  • Executive/Administrative Assistant
  • Senior Office Manager
  • Ward Clerk/Office Manager
  • Medical Ward Clerk


  • Bachelor Of Administrative Studies

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