LiveCareer-Resume

Er Patient Access Representative resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I have many years of experience working with people. I have comforted patients at their worst moments and have celebrated good moments with others. I take pride in going over and beyond to assist people and to be that person who made a difference just by listening, helping and/or being of assistance in any way.

Skills
  • Type 40 wpm
  • Knowledge of insurances and Insurance verification processes
  • Cash handling
  • Team player
  • Friendly; positive attitude
  • Can handle fast paced and multi tasking
  • Great customer service and people skills
  • Microsoft Word/Excel and Outlook
  • AS400, Cerner, Meditech, MS4
  • E-verify, Passport, Mede Analytics, Artiva
Education and Training
We Care Online , Expected in 06/2018 : Health Unit Coordinator - GPA :

Completed 60 hours of study and testing

Kaiser Permanente School of Allied Health Science , Expected in 04/2018 : Anatomy & Physiology - GPA :
Canyon High School Canyon Country, CA Expected in 06/2003 High School Diploma : - GPA :

Elective Courses taken;

  • anatomy and physiology
  • medical techniques
  • R.O.P medical assistant
  • child development
Experience
Community Health System - ER Patient Access Representative
Palmer, MA, 05/2018 - Current
  • Greeted patients and families upon arrival to the ER. Gathered appropriate patient information to put them in system to be seen. Obtained consent for treatment signatures and banded the patient with an identifying armband.
  • Immediately after patients receive an MSE (medical screening exam) a bedside or lobby registration is done. Obtaining, updating and verifying information.
  • Verified patient eligibility and generated estimates based on insurance coverages.
  • Collect copays, providing receipts and entering collection onto deposit log sheet.
  • Obtained necessary signatures on privacy practices and financial responsibility.
  • Assisted with hospital admissions and paperwork. Obtaining additional signatures necessary to the patients admission status.
  • Accurately discharge patients from ER with the correct time and disposition.
  • Complete daily productivity log
  • Acted as fill in lead on shifts that no lead was scheduled.
  • Provided new ideas to implement to improve patient flow and satisfaction.
  • Created forms and new process's that benefited the ER both patients and staff.
  • Recognized as a "Super User" during downtime, being available to assist with any issues.
Mammoth Hospital - ER Unit Secretary
Mammoth Lakes And Bishop, CA, 12/2017 - 05/2018
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Recorded inquiries and calls into computer system.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Contacted admitting physicians for consults and acceptance.
  • Contacted other hospitals both local and in other counties, when a patient needs higher level of care.
  • Coordinated internal and external patient transportation.
  • Completed paperwork for all patients being transferred to another facility for higher level of care.
  • Activated trauma alerts
  • Answered call lights and assisted patients
  • Obtained appropriate forms for the providers and nurses.
  • BLS ceritified
Mercy Southwest Hospital - ER Patient Access Representative
City, STATE, 10/2012 - 12/2017
  • Greeted patients and families upon arrival to the ER.
  • Gathered appropriate patient information to put them in system to be seen.
  • Obtained consent for treatment signatures and banded the patient with an identifying armband.
  • Immediately after patients receive an MSE (medical screening exam) a bedside or lobby registration is done. Obtaining, updating and verifying information.
  • Verified patient eligibility and generated estimates based on insurance coverages.
  • Collect copays, providing receipts and entering collection onto deposit log sheet.
  • Obtained necessary signatures on privacy practices and financial responsibility.
  • Assisted with hospital admissions and paperwork. Obtaining additional signatures necessary to the patients admission status.
  • Accurately discharge patients from ER with the correct time and disposition.
  • Complete daily productivity log.
Mercy Southwest Hospital - Admitting Patient Access Representative
City, STATE, 02/2011 - 10/2012
  • Night shift Audit; ran reports. Balancing out floor census vs. computer census.
  • Fax facesheet to insurance companies of admitted patients.
  • Prepared surgery charts for the next day; verifying patient information is complete.
  • Audited charts of patient admitted from ER.
  • Pre registered OB patients; obtaining consent form signatures, copies of ID and insurance cards, collect payment and set up payment plans.
  • Balanced cash drawer and prepared deposits.
  • Answered emergency phone and called codes overhead and paged necessary staff as needed.
  • Answered phone for main hospital and directed calls.

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Resume Overview

School Attended

  • We Care Online
  • Kaiser Permanente School of Allied Health Science
  • Canyon High School

Job Titles Held:

  • ER Patient Access Representative
  • ER Unit Secretary
  • ER Patient Access Representative
  • Admitting Patient Access Representative

Degrees

  • High School Diploma

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