LiveCareer-Resume

engagement and recruiting manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dynamic Recruiter with demonstrated record of success recruiting candidates for industries such as Transportation. Skilled at reviewing and pre-screening applicants, setting up employer interviews and preparing contracts.

Skills
  • Exit Interviews and Processes
  • Employee Referral Programs
  • Employee Discipline
  • Problem Resolution
  • Active Listening
  • Talent Pipelining
  • Employee Feedback and Recognition
  • Employee Engagement Strategies
  • Company Leadership
  • Onboarding, Training and Development
  • Special Events
  • Employment Opportunities
Education
University of Wisconsin- Green Bay Green Bay WI, Expected in 05/2015 Bachelor of Arts : Interdisciplinary Studies - GPA :
Certifications
  • Truckers Against Trafficking
  • NASTC Screening Test Technician (STT) Course Certificate
  • Reasonable Suspicion
Work History
Conn's, Inc. - Engagement and Recruiting Manager
Altamonte Springs, FL, 07/2021 - Current
  • Assisted Xtreme Leadership Team with driver retention initiative development.
  • Recruited at a minimum 3 drivers per month (or as business needs dictated) that are within hiring guidelines and is a good culture fit for the company.
  • Managed and support the Driver Referral Program.
  • Communicated with multiple departments to ensure a positive driver experience.
  • Conducted new hire calls at 7, 14, 30, 60, and 90 days.
  • Identified drivers who were on the bubble and consistently kept in contact to improve their situation.
  • Used reporting to identify trends on why drivers were leaving the company.
  • Provided ongoing training and support for our drivers with their ELD units.
  • Coordinated equipment handoff and orientation staffing to ensure drivers had a positive first experience.
  • Proactively called drivers to identify any potential problems or issues.
  • Facilitated and attended Driver Advisory Board meetings.
  • Maintained regular and reliable attendance.
  • Facilitates monthly roundtables providing all employees information on company efforts and initiatives.
  • Performed additional duties as assigned.
  • Managed recruitment team and educated and mentored new advisors.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Streamlined recruiting processes for entire team.
Matheson Trucking - Service Operations Specialist
Grapevine, TX, 06/2020 - 07/2021

As a Service Operations Specialist, I was responsible for covering existing service routes in the absence of a Route Sales Representative.

In addition to route relief, I provided the Area Manager with leadership support as well as overall service support and recovery activities. I also helped train new Route Sales Representatives as needed.

I was also responsible for conducting and ensuring my subordinates conducted themselves in a manner consistent with the company mission, values, code of ethics policies, and other standards of conduct.

This position required my to travel overnight.

WEL Companies - Driver Manager
City, STATE, 07/2017 - 06/2020
  • Dispatched plans for over the road, dedicated, and local Independent Contract drivers.
  • Ensured Contract drivers and other operation departments were operating efficiently with WEL's drivers first mentality.
  • Direct daily activities included dispatching, routing, and tracking trucks and trailers
  • Planed, organized and managed the work of truck drivers to ensure that the work was accomplished in a manner consistent with organizational and customer requirements.
  • Serve as a contact person for all truck drivers within assigned fleets.
  • Communicated schedule and policy changes to truck drivers.
  • Promoted safe work activities and company safety meetings to truck drivers.
  • Issued advances and purchase orders to ensure that expenses are consistent with approved company guidelines.
  • Coordinated repairs and maintenance to equipment and vehicles with appropriate staff.
  • Conducted direct investigations to verify and resolve service issues.
  • Monitored operations to ensure that the truck drivers comply with administrative policies and procedures, safety rules, and government regulations
  • Performed additional duties as assigned.
Schnieder National - Bulk Extended Specialist
City, STATE, 05/2015 - 07/2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Addressed driver communications and provided required data to drivers.
  • Worked support shift during nights and weekends, with majority of the shift being on my own.
  • Worked full circle as the Driver Manager, Equipment Planner, Safety Manager, Equipment Planner, and Customer Service Specialist.
Accomplishments
  • Created training materials and classes for Border Crossing procedures at Schneider National.
  • Named Employee of the Month at WEL Companies.
  • Had a board of 30-50 drivers, brand new to the transportation industry and WEL Companies. I also managed new hire orientations and taught new drivers how to use People-Net (ELD system) at WEL Companies.
  • Created and maintained the Driver Advisory Board at Xtreme Trucking.
  • Created and maintained the Best Fleets to Drive For focus group at Xtreme Trucking.
Affiliations
  • Women in Trucking (WIT)

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Resume Overview

School Attended

  • University of Wisconsin- Green Bay

Job Titles Held:

  • Engagement and Recruiting Manager
  • Service Operations Specialist
  • Driver Manager
  • Bulk Extended Specialist

Degrees

  • Bachelor of Arts

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