Highly motivated and committed Medical Assistant with proven history of great performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Also a Hardworking
Encounter Specialist that is well-versed in medical terminology and specialty support. Competent and focused professional with expertise in updating charts and submitting paperwork.
Skills
Medication Administration
Examination Preparation
Multi-line Telephone System Operation
Diagnostic Testing
Wound Care
Clear Communication
Decision Making
Cleaning and Organizing
Multitasking and Prioritization
Time Management
Critical Thinking
Blood and Tissue Collection
Coordinating Drug Refills
Routine Laboratory Testing
Operating EKG Equipment
Treatment Room Preparation
Problem Anticipation and Resolution
X-Ray Processing
Dictation and Transcription
Updating Medical Records
Pharmacy Relations
Completing Insurance Forms
Patient Relations
Procedure Assistance
Injury Treatment
Willingness to Learn
Mobility Assistance
Vitals Collection and Documentation
Medical Dictation
Venipuncture
Flexibility and Adaptability
Centrifuge Operation
Pulmonary Function Measurement
Electronic Charting
Sanitizing and Cleaning
Work History
Encounter Specialist/Medical Assistant, 12/2018 to Current A.M. Castle – Bedford Heights, OH,
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Called and faxed pharmacies to submit prescriptions and refills.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Documented vital signs and health history for patients in clinic and hospital environments.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, including medication information, symptoms and allergies.
Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Collected and documented patient medical information such as blood pressure and weight.
Taught patients about medications, procedures and care plan instructions.
Tested and recorded blood glucose levels.
Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
Submitted orders for additional tests and examinations.
Accompanied physicians through day in fast-paced, stressful environments.
Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
Stayed on top of current patient loads to facilitate efficient and organized workflow.
Server/Cashier/Skill Trainer, 12/2009 to 07/2020 Cracker Barrel Old Country Store – City, STATE,
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Completed inventory counts and ordered merchandise.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reviewed weekly sales ads and monitored price changes.
Checked identification for proof-of-age for alcohol and tobacco sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked flexible schedule and extra shifts to meet business needs.
Performed cash, card and check transactions to complete customer purchases.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Operated cash register to record all transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Identified team weak points and implemented corrective actions to resolve concerns.
Greeted all customers with smile and provided friendly service to professionally handle every need.
Trained other employees in customer service, food safety and performance requirements.
Maintained current knowledge of all team position requirements.
Set positive example for team members by providing high-quality, efficient service.
Mentored junior employees to improve performance, food safety and customer service.
Taught new team members correct procedures for all areas of operations.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Checked identification for minimum age for sale of alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items.
Sales Assistant, 06/2007 to 06/2009 Food Lion – City, STATE,
Helped customers locate products and checked store system for merchandise at other sites.
Supported loss prevention goals by monitoring shopper behavior.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Input credit and debit card payments in POS system to complete purchases.
Coached new sales staff on store policies and strategies for increasing revenue.
Completed orders and organized product deliveries to meet customer timetables.
Maintained records related to sales, returns and inventory availability.
Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Fielded customer questions to share information about products, availability and pricing.
Referred customers to various services by evaluating needs and providing recommendations.
Assisted customers with prompt and polite support in-person and via telephone.
Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
Informed customers of current store promotions to encourage additional sales purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
Folded and arranged merchandise in attractive displays to drive sales.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers and helped with product questions, selections and purchases.
Issued receipts and processed refunds, credits or exchanges.
Answered questions about store policies and addressed customer concerns.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Worked closely with shift manager to solve problems and handle customer concerns.
Logged reports, expenses, receipts and sales documents into digital database.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used POS system to process sales, returns, online orders and gift card activations.
Supported efficient and timely replenishment of sales floor merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Opened and closed store independently and prepared nightly bank drop for manager.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science: Medical Assisting, Expected in 12/2018 Davidson County Community College - Thomasville, NC GPA:
High School Diploma: , Expected in 06/2009 South Davidson High School - Denton, NC GPA:
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