Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated and committed Medical Assistant with proven history of great performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Also a Hardworking

Encounter Specialist that is well-versed in medical terminology and specialty support. Competent and focused professional with expertise in updating charts and submitting paperwork.

  • Medication Administration
  • Examination Preparation
  • Multi-line Telephone System Operation
  • Diagnostic Testing
  • Wound Care
  • Clear Communication
  • Decision Making
  • Cleaning and Organizing
  • Multitasking and Prioritization
  • Time Management
  • Critical Thinking
  • Blood and Tissue Collection
  • Coordinating Drug Refills
  • Routine Laboratory Testing
  • Operating EKG Equipment
  • Treatment Room Preparation
  • Problem Anticipation and Resolution
  • X-Ray Processing
  • Dictation and Transcription
  • Updating Medical Records
  • Pharmacy Relations
  • Completing Insurance Forms
  • Patient Relations
  • Procedure Assistance
  • Injury Treatment
  • Willingness to Learn
  • Mobility Assistance
  • Vitals Collection and Documentation
  • Medical Dictation
  • Venipuncture
  • Flexibility and Adaptability
  • Centrifuge Operation
  • Pulmonary Function Measurement
  • Electronic Charting
  • Sanitizing and Cleaning
Work History
Encounter Specialist/Medical Assistant, 12/2018 to Current
A.M. CastleBedford Heights, OH,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Tested and recorded blood glucose levels.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Submitted orders for additional tests and examinations.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
Server/Cashier/Skill Trainer, 12/2009 to 07/2020
Cracker Barrel Old Country StoreCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reviewed weekly sales ads and monitored price changes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Operated cash register to record all transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety and performance requirements.
  • Maintained current knowledge of all team position requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Taught new team members correct procedures for all areas of operations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
Sales Assistant, 06/2007 to 06/2009
Food LionCity, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Input credit and debit card payments in POS system to complete purchases.
  • Coached new sales staff on store policies and strategies for increasing revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Fielded customer questions to share information about products, availability and pricing.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
Associate of Science: Medical Assisting, Expected in 12/2018
Davidson County Community College - Thomasville, NC
High School Diploma: , Expected in 06/2009
South Davidson High School - Denton, NC
  • CNA - Certified Nurse Assistant 2009-2012
  • CMA - Certified Medical Assistant 2018-Now

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School Attended

  • Davidson County Community College
  • South Davidson High School

Job Titles Held:

  • Encounter Specialist/Medical Assistant
  • Server/Cashier/Skill Trainer
  • Sales Assistant


  • Associate of Science
  • High School Diploma

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